Question about HP Officejet J5780 All-In-One InkJet Printer
Have been trying to scan but continue to receive this error message - NO SCAN OPTIONS. Read all the comments from others with this problem so I went to HP Solution Center. Rec'd this message when trying to open that program - NO HP DEVICES HAVE BEEN DETECTED. HPS SOL. CTR WILL CLOSE NOW. Can you suggest any remidies?
Problem Solved. I'm not sure what exactly was the answer but here is the steps I followed. First I went to the HP website and followed their procedure to uninstall hidden devices (namely duplicate HP devices). I uninstalled all of the devices. Then (with the USB cable still attached) I deleted the Printer and Scanner from Control Panel. At this point I disconnected the USB cable (the cable worked but the software wouldn't recognize the cable was attached). With the cable unattached, I uninstalled all the HP software with the 'remove software' program in control panel. The I used the original disk for the printer and reinstalled the software. Eventually the installation process prompted me to reinstall the USB cable. It was at this point the software started to recognize the cable again. And here is the best part, after the software finished installing the 'Scan To' button started working correctly!!!!
Posted on Mar 01, 2008
This worked for me...after trying several other things.
Posted on Sep 02, 2009
Unistall your driver and download a copy from the website, you may also need a control panel program
Posted on Feb 24, 2008
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Posted on Jan 02, 2017
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