Question about HP Officejet J5780 All-In-One InkJet Printer

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HP Officejet J5780 - NO SCAN OPTIONS

Have been trying to scan but continue to receive this error message - NO SCAN OPTIONS. Read all the comments from others with this problem so I went to HP Solution Center. Rec'd this message when trying to open that program - NO HP DEVICES HAVE BEEN DETECTED. HPS SOL. CTR WILL CLOSE NOW. Can you suggest any remidies?

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  • 8 more comments 
  • rachbode Feb 26, 2008

    have had the same problem as the previous poster, I have uninstalled and reinstalled the software and still receive the same message. Help please.


  • ron tustin Mar 01, 2008

    Officejet J5780 // Copy works fine. Printer works fine. Pressing 'Scan To' button triggers error message "No Scan Options" on printer display. Also cannot enter the HP solutions center..."No HP devices have been detected. HP Solution Center will close now" Tried uninstalling and reinstalling software from original disk and website. Nothing fixes the problem.

  • maybemaybell Mar 27, 2008

    we are hooked up to emachine T5224 but when we try to scan from the computer weh ger a notice that says it hp is not detected.

  • Anonymous May 08, 2008

    will not scan as is documented

  • Phillip Whisenant
    Phillip Whisenant May 28, 2008

    Same deal here.I installed the software from the HP siter instead of the disc but I can not get the scanner to get past!! "No Computer Connection" what is the deal with this?Also,the Fax will not pick up.It reads an incoming # and will not pick up!!

  • Anonymous Nov 27, 2008

    no scan options

  • kristenjg Dec 09, 2008

    I am unable to scan any documents, and I am a little reluctant to uninstall and reinstall a new driver. The driver had been causing problems with office 2007 and I finally had an IT person fix the problem. Does anyone else know of another option?

  • lucille0115 Jan 26, 2009

    I get an error message NO SCAN OPTIONS.

  • Anonymous Mar 08, 2009

    Printer can't find anywhere to scan to

  • stu2830 Apr 28, 2009

    Printer message is "no scan options, refer to device documentation to trouble shoot." Previously the message asked me to reload driver. I did this from the internet.


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Problem Solved. I'm not sure what exactly was the answer but here is the steps I followed. First I went to the HP website and followed their procedure to uninstall hidden devices (namely duplicate HP devices). I uninstalled all of the devices. Then (with the USB cable still attached) I deleted the Printer and Scanner from Control Panel. At this point I disconnected the USB cable (the cable worked but the software wouldn't recognize the cable was attached). With the cable unattached, I uninstalled all the HP software with the 'remove software' program in control panel. The I used the original disk for the printer and reinstalled the software. Eventually the installation process prompted me to reinstall the USB cable. It was at this point the software started to recognize the cable again. And here is the best part, after the software finished installing the 'Scan To' button started working correctly!!!!

Posted on Mar 01, 2008

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This worked for me...after trying several other things.

Posted on Sep 02, 2009

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Unistall your driver and download a copy from the website, you may also need a control panel program

Posted on Feb 24, 2008

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I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...

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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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For xp click here.
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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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