Question about HP Officejet J5780 All-In-One InkJet Printer

4 Answers

HP Officejet J5780 - NO SCAN OPTIONS

Have been trying to scan but continue to receive this error message - NO SCAN OPTIONS. Read all the comments from others with this problem so I went to HP Solution Center. Rec'd this message when trying to open that program - NO HP DEVICES HAVE BEEN DETECTED. HPS SOL. CTR WILL CLOSE NOW. Can you suggest any remidies?

Posted by on

  • 8 more comments 
  • rachbode Feb 26, 2008

    have had the same problem as the previous poster, I have uninstalled and reinstalled the software and still receive the same message. Help please.



    -Rachel

  • ron tustin Mar 01, 2008

    Officejet J5780 // Copy works fine. Printer works fine. Pressing 'Scan To' button triggers error message "No Scan Options" on printer display. Also cannot enter the HP solutions center..."No HP devices have been detected. HP Solution Center will close now" Tried uninstalling and reinstalling software from original disk and website. Nothing fixes the problem.

  • maybemaybell Mar 27, 2008

    we are hooked up to emachine T5224 but when we try to scan from the computer weh ger a notice that says it hp is not detected.

  • Anonymous May 08, 2008

    will not scan as is documented

  • Phillip Whisenant
    Phillip Whisenant May 28, 2008

    Same deal here.I installed the software from the HP siter instead of the disc but I can not get the scanner to get past!! "No Computer Connection" what is the deal with this?Also,the Fax will not pick up.It reads an incoming # and will not pick up!!

  • Anonymous Nov 27, 2008

    no scan options

  • kristenjg Dec 09, 2008

    I am unable to scan any documents, and I am a little reluctant to uninstall and reinstall a new driver. The driver had been causing problems with office 2007 and I finally had an IT person fix the problem. Does anyone else know of another option?

  • lucille0115 Jan 26, 2009

    I get an error message NO SCAN OPTIONS.

  • Anonymous Mar 08, 2009

    Printer can't find anywhere to scan to

  • stu2830 Apr 28, 2009

    Printer message is "no scan options, refer to device documentation to trouble shoot." Previously the message asked me to reload driver. I did this from the internet.

×

Ad

4 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Problem Solved. I'm not sure what exactly was the answer but here is the steps I followed. First I went to the HP website and followed their procedure to uninstall hidden devices (namely duplicate HP devices). I uninstalled all of the devices. Then (with the USB cable still attached) I deleted the Printer and Scanner from Control Panel. At this point I disconnected the USB cable (the cable worked but the software wouldn't recognize the cable was attached). With the cable unattached, I uninstalled all the HP software with the 'remove software' program in control panel. The I used the original disk for the printer and reinstalled the software. Eventually the installation process prompted me to reinstall the USB cable. It was at this point the software started to recognize the cable again. And here is the best part, after the software finished installing the 'Scan To' button started working correctly!!!!

Posted on Mar 01, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=3301296#uninstall_reinstall

This worked for me...after trying several other things.

Posted on Sep 02, 2009

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 83 Answers

Unistall your driver and download a copy from the website, you may also need a control panel program

Posted on Feb 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Screw all these crazy steps... I've wasted so damn many hours with all this crazy s*** that HP puts user through...I've had it with HP's pontifications over us users!!! I say screw with all these unacceptable interdependencies HP software creates...

Convert all you PDF to JPG FREE! Yes, FREE!

.https://www.freepdfconvert.com/pdf-jpg
..

Posted on Nov 17, 2017

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can I scan on HP officejet pro L7650 all-in-one


Upgrade ur drivers. Select printer icon n then rt click go to trouble shooting

Feb 13, 2015 | HP Officejet Pro L7650 Printer

1 Answer

There might be a problem with some of the files on device


try using eject disk option when ever you want to remove you hard drive

Feb 05, 2013 | Computers & Internet

2 Answers

I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...


I had this problem also and came to find out that in order to scan, you have to go into your "PAINT" and go to "FILE" and scroll down to "FROM SCANNER OR PRINTER" and then follow the instructions. It works!

Dec 20, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

I have HP Photosmart 2573 All in One, I changed my operating system for Windows to Vista Home Premium, the printer works fine, but when I cannot scan. I tried to reload the CD and it will not load. I get...


Are you trying to scan from the control panel of the printer? See this advisory for vista use of your machine, (just in case).
For an HP support solution article for the No Scan Options errror, see here.
You may find other resources to help you work through this problem by searching from your product home support page here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Sep 04, 2009 | Office Equipment & Supplies

1 Answer

Scan options doesn't work . this is the first time we've tried to use the scan option.. message on the 5610 says " no scan options.. read documentation".


For xp click here.
For vista, click here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 16, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Cannot scan a photo to my computer


Hi jcathcart,

For OfficeJet and PhotoSmart, please try this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00503569&dlc=en&lc=en&jumpid=reg_R1002_USEN

This link might be helpful, too, FAQs for All-in-Ones:
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?cc=us&docname=npu03238&product=12019&dlc=en&lc=en&jumpid=reg_R1002_USEN

I just went to www.hp.com and typed in "no scan options" in their search field at the top of the screen. You can find even more help though if you drill down through your specific product.

Please let me know if this helps a little...
-JW

Oct 01, 2008 | Computers & Internet

1 Answer

HP Officejet J3640 All-in-One No Scan Options


When I triy to scan my document, I keep getting no scan options. Please help.

Sep 19, 2008 | Office Equipment & Supplies

1 Answer

ACER 620 P SCANNER


I Want Mercury Scanner 620P windows xp Driver

Aug 16, 2007 | AcerScan 620PT Flatbed Scanner

Not finding what you are looking for?
HP Officejet J5780 All-In-One InkJet Printer Logo

5,298 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...