Unplug the power cord and open the cover and remove the TONER and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly.
Have a nice day and do not forget to rate please...!
I eventually found the small piece of torn paper stuck in the toner box mechanism. After removing it I encountered another problem - the paper was not feeding correctly from the paper tray. The problem was a narrow strip of foam (which guides the paper from the tray) had come loose. I glued it back and it is now all working again. RR
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