Question about HP PSC 2175 All-In-One InkJet Printer

2 Answers

Hp psc 2175 all in one SCANNER PROBLEM

All of the features (including copy and printer) work, BUT the scanner function doesn' can i fix this? please help.

thank you.

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  • 14 more comments 
  • Anonymous Mar 04, 2008

    Same problem. Occured when I installed the printer and drivers on a new PC.

  • opark1 Mar 04, 2008


    No error message. Just the scanning function won't work.

    I'm using Windows Vista on this particular computer

    Thank you.

  • Viikkiiee Mar 15, 2008

    my copy and print work but my scan doesn't

    what should i do

  • PickleBoy May 06, 2008

    I have the same problem, the printer is connected and says everything is fine. But then when the scanning feature is clicked in HP Director, it tells me that it had an error communicating with device and to ensure the device is properly connected.

  • poppyjosc Oct 20, 2008

    using windows vista driver there is a way to get this to work. But i forgot how I did this.

  • Anonymous Nov 09, 2008

    Everything works except for the scanner.

  • Anonymous Nov 19, 2008


  • bcampbell74 Dec 18, 2008

    My scanner which worked fine at one point now says it is not connected to the computer to please install software or connect. Well the software is installed and I can print and copy with no problem but when you try to scan something it won't do it. Why is this?

  • bennett43 Dec 29, 2008

    same problem exactly except I am operating on XP office 2007

  • Anonymous Dec 31, 2008

    scanner won't scan

  • Anonymous Jan 08, 2009

    Just says scanning to acrobat 5.0, but does nothing.

  • Anonymous Jan 28, 2009


  • philrev Feb 06, 2009

    I have the exact same problem ... printer and copier work, but scanner does not.

  • dannyhor Feb 09, 2009

    i can not scan since the printer run on Vista

  • Anonymous Feb 13, 2009

    everything works fine but scanner will not function at all. Am using windows xp professional

  • Ashwin Kadadi May 11, 2010

    Could you please let me know the exact error message prompted while scanning if any along with the operating system that you are using on the computer with the exact connectivity of the All-In-One?



2 Answers

Thanks to the last comment, I was finally able to use the scanner of my printer by going through Vista Paint :) Thank you so much!

Posted on Nov 07, 2008


You can initiate the download from Vista following those instructions:

Posted on Mar 13, 2008


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1 Answer


Software & Driver Downloads - HP PSC 2175 All-in-One Printer @

Select your OS to download & install correct version for your system.

Hope it helps.

Jul 26, 2011 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

I have a hp psc 2175 all in one printer. I need to scan some documents with a software (examview) and it says that I need to install a TWAIN driver to go on with the scanning. I can't find the driver so I...

Make sure you have the latest software package from HP.

-Go to the HP support website for that model.
-Click Software & Driver Downloads.
-Select OS.
-Click 'Driver - Product Installation Software'.
-Click 'HP OfficeJet & PSC Full Feature Software and Drivers'.
-Click the Download button.

When finished downloading, run the file you just downloaded to install the newest version of the software. You may have to uninstall the old software first.

Good luck!

Mar 24, 2011 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Hp photosmart 3108 AIO- scanner failure cycle power and try again

my scanner alone is not it possible to reinstall the scanner driver seperately

May 11, 2009 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

HP psc 2175 printer prpblem

Here is HP's document on how to fix the issue:

Copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

Dec 14, 2008 | HP 2175 All-In-One InkJet Printer

2 Answers


Hey there Andie.
There is a "critical update to resolve the issue with HP directorafter installing Iexplore 7" - reading from the HP page:

Try it

Mar 24, 2008 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Hp psc 2175 all in one SCANNER PROBLEM

This is only a software issue. Reinstall the software or try installing on other system

Mar 19, 2008 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Copy on my 2179 hp all-in-one

Hi Simoandson, The scanner failure message usually occures when the scanner bulb is not getting heated properly or the scanner bulb is defective. We can check with the issue by connecting the printer direcly to wall outlet and then lift the scanner lid and press scan or copy button and check for the scanner bulb is lit and scanner machinisum is moving fine under the scanner bed.. There is also a Firmware update released by HP that can be downloaded and installed to fix the issue: Here is the link: ========= ======= Just click on the link and in the download webpage click on the download only button and select save to save the download to the computer and once the file is saved make sure that the printer is turn on and connected fine and click on the file to install the firmware update to the unit If the issue still presists try to performe the steps in the below webpage: =========== ======== Hope this will help you to fix the issue Regards, Barret.

Sep 02, 2007 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Hp psc 2175 scanner problem

Firmware problem with unit or a stuck keyboard. This is commomn on the PSC series which includes full scanner head failure. Unplug unit from computer to see if it will do it with no cominication to PC.

Mar 28, 2007 | HP PSC 2175 All-In-One InkJet Printer

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