Question about SanDisk Sansa e260 MP3 Player

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My Player has gone weird

My Sansa e260 was working well since I had it (which wasn't long ago) and today when I turn the player on it says 'Refresh database fail' and suddenly all the songs that I had was gone! Also the pictures were all fizzy so I can't see them at all. I think it's because of a virus, anyway, I let the experts do the job!

Thanks!

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  • prutiso619 Feb 24, 2008

    how do i do that?

  • prutiso619 Feb 24, 2008

    how do i format my mp3?

  • prutiso619 Feb 24, 2008

    It's done! So I don't have virus on it or what, because everything in my MP3 is now gone and it's got back to normal! Thanks I'll give you a Fixya

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  • 20 Answers

Yeah right.. i think it has a virus..all you have to do is to scan it with an anti virus...or format your mp3..so that you can use it again..

Posted on Feb 24, 2008

  • Cyrine Reyes Feb 24, 2008

    when you plug your mp3 cable go to my computer then right click the removable device which is your mp3 then look for format mp3..or scan it with an anti-virus.

  • Cyrine Reyes Feb 24, 2008

    thank you!

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1 Answer

It says refresh database


Having gone over a month with no response, I assume this is no longer a problem.

May 11, 2010 | SanDisk Sansa e260 MP3 Player

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1. Try going into recovery mode (turn off the player, put the hold button towards the earphone jack, turn on and hold record button)
2. Plug in the sansa into the computer
3. Open the device (should be called 16MB)
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Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

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Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]

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how do you put on recovery mode?

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