My Sansa e260 was working well since I had it (which wasn't long ago) and today when I turn the player on it says 'Refresh database fail' and suddenly all the songs that I had was gone! Also the pictures were all fizzy so I can't see them at all. I think it's because of a virus, anyway, I let the experts do the job!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1. Try going into recovery mode (turn off the player, put the hold button towards the earphone jack, turn on and hold record button)
2. Plug in the sansa into the computer
3. Open the device (should be called 16MB)
4. Create a folder in the device called "sansa.fmt"
5. Eject and unplug the device
6. Should reformat and it will start back up
Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]
Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.