Question about Frigidaire FEX831CS Top Load Stacked Washer/Dryer

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Washer does not agitate

Hi my washer model is frigidaire fex831.

The washer fills but will not agitate. It does fill and it definately spins. It does not agitate in any mode. In fact the only thing getting agitated is me! Ha ha!

I wonder if you could diagnose this.

Thank you,

Jamie Hershberger

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  • oliver404 Apr 01, 2008

    We have the same problem. The tub fills but does not agitate or spin. You can't look in to be sure because the top locks, but there is no sign of movement inside. Any sloutions are appreciated

  • dkorsey Jul 19, 2008

    Same problem - washer won't agitate, but will drain and spin. It doesn't try to agitate, just fills and stops. If you move the dial to the end of the rinse cycle it will start to drain and then spin, but no agitation. We don't know if it is something to do with the timer, or if there is a problem with the motor, or transmission.

  • Ron Coons
    Ron Coons May 11, 2010

    does it sound as if its trying to agitate????motor turnig and tub staying idle?adn although water is draining, it it actually spinning???

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Hi thanks for the question it looks like a problem with the transmission but only if afer the water fills the tub the motor starts running if te motor docent start after its full look for a timer problem . so if motor runs on wash cycle and no spin transmission problem thanks the appliance doc please rate me.

Posted on Oct 01, 2008

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Im having the same issue, my washer fills ill open the lid when it starts to adjitate i can see it trying to go but it doesnt, when its done with the timer it drain then spins just fine. every 3 to 6 months i noticed i have to replace the thing that makes the washer adjitate, i think is called a adjitater coupling? is there something else wrong with my washer?

Posted on Jan 22, 2010

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hi Cinebar.
this is what i found from the internet so not sure if this will be off help to you.
There could be several reasons why your Frigidaire washer will not agitate, including problems with the power supply, the wash cycle or the way in which the appliance was loaded. It is a good idea to try to resolve the problem with your washer yourself first since unnecessary repair call-outs can potentially be expensive if your appliance is outside its warranty period. Troubleshooting your Frigidaire washing machine will take about 15 minutes.
Confirm the water shutoff valves are open. If your Frigidaire washer cannot draw water from the pipes, it will not fill or agitate. The shutoff valves are usually located behind the washing machine where the water pipes meet the wall. Allow the washing machine to cool down for 30 minutes. Frigidaire appliances automatically shut off if the motor starts to overheat. The cool-down period lasts for half an hour if the appliance has not been switched off manually.
Verify that the detergent draw is tightly closed. If the dispenser is left open, the washer will not start or agitate its load. Push the draw so it sits flush with the front of the washing machine.
Ensure that the washing machine door is closed. As with the detergent door, the appliance will not start if the door is left slightly open, to prevent water from spilling onto the floor. Push the door closed until it clicks, and try your load again.
Confirm that your Frigidaire dryer is set to a spin cycle. If your dryer is set to a soak cycle or is currently in the soak portion of a longer cycle, it will not spin or agitate the wash. Make sure the appliance is set to a spin load and try again.
Contact Frigidaire if problems continue. You may be entitled to free service if your washing machine is within its warranty period. See Resources for Frigidaire's contact information.
or read up more at this link.

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