Dell TV no Sound

Dell sucks-- when you call you get some dot head in India who has no idea what you are talking about. I called the corp office and got a member of the presidents expediting team. After numerous calls she finally told me that Dell does not sell parts and if the TV is in warranty they will replace it. If not they will you a new one at a discount. BFD. I contacted the FTC because I beleive that they must sell parts for seven years. Will see what happens - feel free to contact me if you want the phone numbers.
One solution is to use a separate amp from the audio output jacks. Use a cheap stereo amp.

I just took the sound cables coming out of my satellite box, and hooked them to my stereo receiver. Surround Sound and all is fine. Yes, it adds a remote, but it saves $800 and the sound is better.
I would love to be part of a class action suit against Dell, should someone wish to do this. I think the design, phone help, and hateful manner the service is being provided is unbelievable.

good news for all of you, I have just fixed mine by installing an in wall amp (this amp is 20 watts per channel and is this size of a double wall socket) so you can just put behind the tv, it comes with cable to run from audio out and you need nothing else, even remote volume works perfect costs about £80.00 and ois much cheaper than having it repaired, PS if anyone wants to get together and make a claim against DELL count me in I hate this company, Customer service is not something they understand I so hope they go out of business as they deserve to

I have the same TV for about 2 years, I also called and spoke to India people, they swear the are part of Dell Corp, after few hours on the phone with them, then transferred to Dell Tech support, then to Dell customer service, I brought the TV to a local TV repair shop. They were the only ones that were even willing to look at it, After 3 weeks , they told me this is happing to all these W3201C sound cards, Phillips is the manufactuer who made this board for Dell. what happens is the potective covering the used over the sound board, heats up and after time it is corroding the sound board. Then I e-mailed BBB, I got a call from Dell, support , after many phone calls, She finally just told me they were willing to give me a $100 gift card for any Dell Products, YEH like I would be another Dell product again, for a large company they sure Abandon there customers

Replace the Philips TDA8925ST "Class D" amplifier chip, readily available from Rich-Tech in Richmond, B.C. Canada.

The solution I found was to run the sound through my surround sound, eliminating the tv speakers all together. Works like a champ and saves me a ton of money!

I do have sound board in stock.
Please contact me at:
plasmatech@gmail.com

Hey russtybud

Did you ever get your TV repaired from the TV repair man.? My dell TV just started doing this. I wonder if I can get a new sound board from phillips.

Shannon

I too have the same problem 2 Years old and crackles then sound dissapears altogether, I paid £1600 for this and can truly say dell must be the worst ever Customer service, and would never deal with them again, its really wrong how a business is allowed to survive with service like this, wish there was one centrel place where all dell complaints could be logged and read, they would be deservedly out of business in weeks