Your tech suggested that I remove both of the ink tanks (black & color) and turn off the printer and then re-start the printer.
After I did that, there was no futher problem, and the printer worked fine with appropriate colors.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Remove all cartridges, clean the ink from where the cartridges make contact with cloth,(paper towels can leave trash in there) be sure all is clean then replace the cartridges and print something. Those streaks shouldn't be there any longer.
Sorry your having this issue. Because Blue is a lite shade of Black, or a combination of red yellow and green ???? Point is even if you have only a black ink cartridge, or only color cartridge. Blue should be visiable and able to print.
Good luck, jasahasch
Try find another printer(same model- says printer B)...take printer head from printer B to your printer(says printer A),use your ink cartridge and test your printing....if all color seen on paper, then the problem is your printer head, to make sure is it true or not, use printer head from printer A into printer B.see the result...
find the maintance section of your print driver display ( far right of the display ) should see a maintance tab.
do a cleaning cycle or a deep cleaning cycle and see what happens. it should start printing.
if necessary make up a solid single color block on a windows word doc using the squares make them no line perimiters and do a black blue red and yellow about 1/2 inch tall and 7 inches wide
as a test pattern. the color that doesnt print is clogged
in the future try not to let the inks run completly dry before they are replaced.
if that doesn't help use isoprople alcohol 91proof on a cotton swab or clean cloth and let the print head soak in it for 5 minutes and try again.
Yep same as above. Black prints very light gray after 5 years of good printing. Tried every test, replaced black cartridges with different brands. Just wondering if somehow you can clean the heads. I'm convinced the black head is almost totally clogged. Does anyone know how to remove the printer heas to do this?
New Page 1
More Than One of the Same Ink Tank is Installed
installing or replacing an ink tank, only one of the following ink
tanks should be installed. If the ink tank is not installed correctly,
an error message will display.
Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)
Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
When the scanning unit (printer cover) is opened more than ten minutes,
the print head moves to the right side. If this occurs, close the
scanning unit (printer cover), and open it again.
Open the inner cover.
on the tab to release the ink tank, then remove it from its slot. If
you are replacing multiple ink tanks, make sure to replace one by one.
Insert the ink tanks into the print head. Note: Press the mark "PUSH" on the ink tank firmly until you hear a click.
Ensure that all the ink tanks are installed properly and the ink tank lamps light red.
<7> The ink tanks are installed properly.
<8> The ink tanks are not installed properly.
Note: Ink Tank LampYou can check the status of each ink tank according to the way its lamp flashes.
- On: The printer is ready to print.
- Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
- Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
- Off: An error has occurred and the printer is not ready to print.
Close the inner cover and the scanning unit (printer cover). Note:
When closing the scanning unit (printer cover), be careful not to jam your finger.
When starting printing next time, the print head cleaning launches automatically.
Check the capabilities of the printer in the manual.
But in general- to get black general purpose printers print all colours.
This is the normal way to get a black black in the CYMK process.
Some printers offer black only as a setting or a special black/monochrome ink.
Some specialist ink suppliers[Lycos] will offer a 'black set' that is where the colour carts are replaced with a shades of grey.
Where does your printer come in this scheme of things
also take a look here