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Call for warranty service it is in the owners manual I had a customer 2 weeks ago plugged in a 120VAC oven into a 120VAC outlet that was wired for 208/240VAC doubt if thats your problem but call for service
When you say board I assume you mean the electronic clock/timer. This timer directly affects the oven operation. Even if the internal oven fuse is blown or the thermal overload is tripped the electronic timer and oven light will always work. If the oven light works and the electronic timer/clock does not I'd say that the timer/clock is faulty.
Amazing, I had the same problem, was told the same thing, even quoted the same amount! There must be a playbook with stupid answers by repair people. Anyhow, here is how I unlocked my oven: "Press and hold the 'Lock' button for 3 seconds then let go and it should unlock in about a minute." Hope this works for you.