Question about Kenmore Elite 45986 Front Load Washer

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Kenmore elite he 4t washer

Hello I have a kenmore front loader and it keeps stoping and flashing f11 and or f dl. Machine stops, F11 flashes, door lock will not disengage.
Originally had DL problem but that went away with changing the door mechanism. Around $75 for that
F11 problem started soon after that. Unplugging did not work, after a while the cancel switch will cancel everything but I have to start a new cycle and wait for the door to unlock while it is going through its startup paces. Clothes can then be removed but are very damp.

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  • caboguy Feb 27, 2008

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There are some issues that other people have like yours.go here and youll be able to fix your problem.

Posted on Feb 23, 2008

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F11 means Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
I work with electronic based equipment often and have noted over the years that harness connections on equipment that vibrates moderately tends to loosen their connections over time. I therefore approached this problem with this in mind. I completely tore down the entire unit, carefully checking each and every component as I went. In all, I found nothing out of the ordinary. I therefore took measures often required of electronic equipment at work. I used a pick to pry the metal prongs on the wire harness connections so that they would more tightly contact the control board.

If you remove the tip cover of the washing machine the control board can be found right in the back, center at the top of the machine. Remove the harness connectors one at a time and carefully exercise the connections toward one another to reduce the gap between them. Keep in mind not to tighten to the point that there is not a gap between them. Remember that these must slide over the edge of the board without becoming distorted, bent or broken.

Step #1 of course should be to limit or reduce the vibration of your machine as much as you are able. Make sure the machine (and floor) is level. There have been some good postings about the use of rubber mats that can be purchased from your local stores and placed underneath of the machine feet.

Step #2 would then be to tighten the connections of the wire harness. Disconnect power! Use extreme caution!

Be advised that I would never tell anyone to jump into this if one does not know what they are doing. Failing to work on any type of equipment can be dangerous or even fatal if one is not familiar with Safe Work Practices, such as disconnecting power cords and checking that the power source IS disabled. Find someone you know who does well with this type of work and let him/her perform the task for you. If this isn't possible, call for the technician. Keep yourself safe at all costs. After all, it's only a washing machine. Your life and limb is worth much more than this!

Hope this helps!

Posted on Feb 23, 2008



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1 Answer

Kemore Elite Front Load washer was flashing F11 and i repeated the drain, spin cycle several times. now flashing dL and F . The door is locked so I am unable to remove wet clothing.

Try lowering the drain hose onto the ground and see if the water comes out. Turn off at the wall and then back on again a few minutes later. See if the door unlocks this time. Most front loaders wont let you open the door if it thinks its still full of water.

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Sep 19, 2008 | Kenmore Elite 45986 Front Load Washer

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Communications error.

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    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...

    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"


    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    I am getting an DL F code on my front loader

    "dL" indicates Door Lock Failure: dL flashes if the following conditions occur:
    Door lid is not closed completely due to interference.
    Wash media buildup is preventing the lock bolt from extending.
    Machine/motor control detects open door lid switch when attempting to lock.
    Machine/motor control cannot determine if door lock is in a locked state.
    Check for lock interference with lid or lock bezel

    Jan 04, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    F11 flashing kenmore he washer

    The F11 error code indicates a serial communication failure. This happens when the 2 main control boards are unable to communicate with each other. This is either caused by a loose wiring harness connection or one of the control boards is defective. Good luck and please rate FixYa!

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    Dec 16, 2006 | Kenmore Elite 45986 Front Load Washer

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