Question about Projection Televisions

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No picture, just sound, everything is plugged in correctly.

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I have the KDFE42A10 and it is two years old I started having the same problem as you. I would turn on the TV and after the minute of blinking green LED I would get sound and no video. It started out taking 5 minutes to come on and is now up to about 30 minutes. I did call for service and the first people scratched their head and said it must be the bulb. So since the bulb wasn't covered I had to buy that ($200), I put it in and no go so I called for service again and said don't send the same people again. This time when he came he said right away it's not the bulb and never was and he called Sony since he had no idea and their suggestion was the B Block so it's now on order and should be in a couple weeks. After the first person came to service it and said it was the bulb I called sony second level help and they said it wasn't the bulb and if it was I the first person to have this problem and be the bulb. They told me to call Sony service back and tell them to have another company come and service it since the first one diagnosed it incorrect. So I did and Sony service told me they the people that they have service for them are highly qualified and they would not send another service call on it until I replaced the $200 bulb. The told me if I wanted to pay to have it service by someone else that was up to me but as far as they were concerned they serviced it and determined it was the bulb (which it wasn't) I would never buy another Sony product after this deal. On another note the last two service calls only took about two weeks to get some one out on it. The speed of Sony service is very slow.

Posted on Feb 23, 2008

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