Question about Digi 002 Rack FireWire-based Pro Tools LE External Sound System
When i turn on the unit all i get is a red light on the mute
any idea i am and service tech for a lot of things is there any wiring solution
for this situation
After disconnecting power source, I went back in and unhooked and rehooked the white plastic connector located at the front of the unit. It's in between the power switch and the mainframe and has about 6 wires through it. This time it worked and the 002 lit up. It's kinda humid in my studio and I think the connections film up easily. I plan to address that issue as well. It was a coincidence I guess that all this started the same time I hooked up the external drive. It through us off as to what had happened.
Posted on Jun 01, 2008
You're a genius and I am forever indebted to you.
Posted on Apr 26, 2008
I just had the same problem... It has to do with the connectors from the power harness. Found this on the internet and it did the trick for me...
It seems like it's only a matter of time before the digi002 (rack and non-rack) have this problem. You'll go to turn it on and the mute light turns on and nothing else. You don't hear the 3 clicks that you usually hear when turning it on. Your computer doesn't recognize it. Then you start swearing and promising to quit recording forever. After all that happens, you have 2 options:
1. call digidesign. they've been replacing the power harness (source of problem) for just about everyone, even if you're out of warranty and it's free (including the tech support over the phone). don't pay them anything. maybe shipping.
2. most people seem to have the same problem after a while after getting their new power harness. lots of people are saying it's not even the harness - just the connectors. so last night i had this problem and i opened up the top of the box and unplugged and plugged back in the little rubber-covered wires going from the power cord to the rest of the 002. turned it on. works fine. i may try to use some of that connector-cleaner from GC if it happens again.
so if you find this happening, don't panic. try the above. takes 5-10 minutes (only because of all of the screws)
Posted on Mar 26, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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