Question about HP PhotoSmart M437 Digital Camera

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Can no longer upload HP R837 camera videos

I don't know why but I can load pictures but the video files never show up. It's as if they only exist on the camera itself. Could it be because my dad messed around with the PC back in decemeber? I think it was sometime in early december that I last uploaded videos on the computer... my DAD also downloaded Picasa and that seemed to take over the original program that went with the camera. I should know this but did the camera come with a instillation CD for the softwear to upload photos and video? Also, could Picasa have messed up the uploading of videos? It was also downloaded in December I think... Anyway if you could address any of my questions and even give me more information on how to get my videos to start being recongnized, and the reason why they are not then I would greatly appreciate it.

Sincerly, Albert Jardine

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  • cameraHATER Mar 22, 2008

    my camera, Photosmart M547, is only letting me upload pictures, not videos to my laptop. its like the videos only exist on my camera. i've gone through plenty of files while trying to upload the veidos but i cant find any of them. i'd really appreciate some help on this

  • Anonymous Apr 30, 2008

    cannot upload videos from camers only pitcures I need to upload videos

  • erinhuff Jul 19, 2008

    I can't upload videos on to my computer anymore. I used to be able to but it doesn't transfer them.

  • Anonymous Jul 30, 2008

    I have the same problem with my camera - the videos won't upload - customer support has suggested several solutions, but none actually address the problem I presented them with - very frustrating!

  • no1bubba Aug 16, 2008

    Same problem I can upload pictures but not videos. I have the cyber-shot dsc-w300 purchased it to take on vacation don't have time to return it or purchase another. REALLY **********. Shirl



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Try switching the USB settings on the camera from digital camera to disc mode. You should be able to copy the pictures and videos from windows explorer.

Posted on Jan 05, 2009

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THANK YOU arua.. that helped so much! =D

Posted on May 15, 2009


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