Question about SanDisk Sansa e250 MP3 Player

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Refresh database fail

My mp3 deleted all of my songs and it keeps saying refresh database fail. i plug in the USB but nothing shows up on the screen. helpp

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Hi try this for me see if you can put your mp3 into recovery mode if it goes into recovery mode then i tell you what you need to do next ok follow these instructions
1. with mp3 off switch lock button to on position
2. press and hold rec button on left hand side
3 whilst holding down rec button switch mp3 on this should now be in recovery mode let me know if you get this far ok

Posted on Feb 25, 2008

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You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani

Apr 19, 2008 | SanDisk Sansa e250 MP3 Player

5 Answers

Continous refresh database


I've got the same problem too. I read this on another website: 'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC once you have done that connect it up and it should work/recognise the player. i don''t know how this thingy happens but this is just how i fixed mine!' I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.

Apr 10, 2007 | SanDisk Sansa e250 MP3 Player

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Try emailing SanDisk technical support team at: support@sandisk.com And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

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SanDisk Sansa e250 MP3 Player


First switch your USB control to MSC. Then turn off your mp3 player and activate the hold icon. Then turn it on while holding the record button with hold icon still being activated. then it will go to recovery mode. Now plug your sandisk into the computer and wait until it says RECOVERY COMPLETE...PLEASE DISCONNECT or when it just says for you to disconnect. This worked on my sandisk, and it hopefully work for you.

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

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ok, mine had the same problem, first go to settings, then USB mode and switch it to MSC, plug it into your computer and it should show up, then format it, this will erase everything but then u can put it back on, after you format it you can switch it back to MTP mode, its alot better, hope i helped

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

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i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

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okay, heres wut u can try. try to switch the USB mode from MTP to MSC (in settings, go to USB Mode and switch from MTP to MSC.) And then in the MSC mode connect it to the PC. I dunno bout ur sansa, but my did a Database Reboot, and the computor could see the player. Then u can switch it back to the MTP mode (czu its much mroe comfortable). Although i think the 0.5 gigs are lost forever (i lost 1.5 gigs,)atleast now u can dwonlaod songs on ur player.

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