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Okay well, there can be a few possibilities :
1) Your microphone is muted. May be you mute it accidentally while you are on phone. Or maybe you've made some changes to your hardware recently but installing some app- all in all just make sure the microphone isn't muted.
2) Your phone microphone is damaged. In that case you need to get it repaired from a nearby mobile center. If you still have your phone under warranty then you can get it replaced by the company itself.
One way to check whether your mic is broken or not is try using earphones with a mic. See if the other person is able to hear or not.
Do try to reboot your phone. That sometimes fixes the problem.
If that doesn't seem to work,
Long press the menu button to access "google now" page. Hitting menu again gives settings option. From there, disable voice open for OK google.
Hello Terry, Are you sure the other caller does not have their phone button set on MUTE? That would cause them to hear you but you can't hear them. Do you have the same problem from other callers? If so, it must be a problem with your phone.
The problem with your phone is the ear piece since the volume of your phone is at maximum, yet you cannot hear anything, this indicate earpiece problem, you will need to replace the earpiece of your phone in other to hear your caller or when you make call.
Your phone is either muted on your end or the microphone has gone out on it. Next time you're in a call look in your call options and see if there is a mute option, or see if there is a microphone symbol with a line through it on your call screen. If there is a microphone symbol with a line through it click it to turn the mute off. If you don't have a mute option on your phone then chances are the microphone has gone bad.
Check to make sure that the phone is not in "mute" mode. If you are talking to someone and tell them to hang on and want to talk to someone in person without the caller hearing you, you hit the mute button so they cannot hear what you say. It sounds like you have mute enabled and just need to un-mute the phone.
To mute/unmute the microphone, look next to the speakerphone icon and click on it. It looks like a microphone. I hope this helps and good luck!
Page 26 of your manual: Muting the Microphone In open the slide, you can mute the microphone during a call by pressing the left soft key [Mute]. The handset can be unmuted by pressing the left soft key [Unmute]. When the handset is muted, the caller cannot hear you, but you can still hear the caller.
Hope this helps, let me know if I can do anything else for you. JimmyC
Mute Function and other sound adjustments from page 21 in your manual. The Mute Function prevents the transmission of your voice to the caller. To quickly activate Mute touch Left Soft Key [Mute], then to unmute touch Left Soft Key [Unmute].
Hope this helps, let me know if I can do anything else for you. Don’t forget to rate me or leave a short not. I appreciate it. Thanks. JimmyC