Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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There is no computer connection

Refer to device documentation to troubleshoot.

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  • Anonymous May 14, 2008

    after software is loaded the a-in-one is still an unrecongized device.

    tried new cable

    tried relaoding

    tried unloading usb ports



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  • 181 Answers

If it is connected with a USB then you should try to refresh all the connections. Unplug the printer while it is on and then unplug the USB from both the printer and the computer. Wait 30 seconds. Plug the printer in directly to the wall outlet as opposed to a surge protector or a power strip to make sure it is not a power issue. Then when it is on and finished moving around plug USB into the printer first and then into the computer.

Then you may need to delete and readd the printer but try to print a job first and see if the same error comes up. I can tell you how to delete and readd but I have no idea what type of computer or OS you are using. Mac 10.4? Windows XP?

Posted on Feb 28, 2008


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1 Answer

There is no computer connection/refer to device documentation.

Are you talking about a physical connection or a communication connection?

Of course there is a USB port on the back, providing a physical connection.

If there is no communication, I suggest you go to and download the latest software which is compatible with your operating system. Next, go to the control panel/printers and delete the device. Turn your computer off, unplug the printer from the computer. Turn the computer back on, run the software you downloaded and follow the on screen instructions.

This should solve your problem

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