Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail
Refer to device documentation to troubleshoot.
If it is connected with a USB then you should try to refresh all the connections. Unplug the printer while it is on and then unplug the USB from both the printer and the computer. Wait 30 seconds. Plug the printer in directly to the wall outlet as opposed to a surge protector or a power strip to make sure it is not a power issue. Then when it is on and finished moving around plug USB into the printer first and then into the computer.
Then you may need to delete and readd the printer but try to print a job first and see if the same error comes up. I can tell you how to delete and readd but I have no idea what type of computer or OS you are using. Mac 10.4? Windows XP?
Posted on Feb 28, 2008
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