Unable to reset printer after installing new ink cartridges
After our ink ran out, we replaced ALL but 2 of our color cartridges. We have been unable to restart our printer. Nothing will print and the warning of "low ink" continues to show up on our desktop. What to do??? Help!!!
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Lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position.
If one or more ink cartridges are empty, for example Black, the LCD shows Ink Empty Black and Cover is Open.
Pull the ink cartridge hook toward you and remove the ink cartridge for the color shown on the LCD.
Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.
Remove the cartridge covers.
Each color has its own correct position. Keep the ink cartridge in an upright position when you insert it into slot. Press down on the ink cartridge until the hook snaps over it.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2.
If you wait until Ink Empty message is displayed on the LCD, the MFC will automatically reset the ink dot counter.
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
"New" refilled cartdiges? Or new from the manufacturer? Some printers have chips in the cartridges that "know" when they ran out of ink, and they have to be reset. If the refiller didn't reset the chip, it still "thinks" that the cartridge is empty.
If they're new cartridges, bought from the same place at the same time, I'd suspect bad cartridges.
ok the problem is very common.initially remove both the cartridges.then unplug the printer from main outlet and plug back in.this will reset the printer circuit.then after u on the printer bring back the cartridge carriage to cartridge installation position.then first clean the circuit in the carriage that touches and sense your cartridge circuit with a damp cloth.both colour and black carriage circuit.then clean the cartridge circuit too even if its new.then install both the cartridges and close the door and off the printer again and on it after 30 seconds atleast.then check it should work normally.
unplug the printer from the wall, then plug it back in, leave in connected to the computer though.
this may help. If not, cycle the power off then on, ....wait. if nothing happens, click on the printer settings and ensure that they are correct.
When one or more ink cartridges are empty, for example, Black, the LCD
shows “Ink Empty Black” and “Open Cover.” Close the printer’s document
support and the document tray.
Lift the top cover to the open position until it locks securely into place.
Pull the ink cartridge hook toward the front of the printer and remove
the color ink cartridge displayed on the LCD. Place the cartridge in a
plastic bag as it may still contain some residual ink and may leak.
Open the new ink cartridge bag for the color shown on the LCD and
remove the new ink cartridge. The cartridge cover may come off when you
open the bag. This is not uncommon and will not damage the cartridge.
Each color has its own correct position that is clearly labeled and
color coded inside the printer. Keep the ink cartridge in an upright
position when you insert it into slot. It will only fit in the correct
direction. Press down on the ink cartridge until the hook snaps over
If you replaced an ink cartridge while “Near Empty” was displayed on
the LCD, the LCD may ask you to verify that the replacement cartridge
was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For
each new cartridge you installed, press 1 on the dial pad to
automatically reset the ink dot counter for that color. If the ink
cartridge you installed is not a brand-new one, select 2.
Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.