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For a printer to work, the paper has to move through the printer. The route that paper follows through the printer is called the paper path. If the paper doesn't pick up (no pick) or something interferes with the paper path, nothing prints. If the paper is stuck in the path, you have a paper jam. Sometimes jammed paper in the printer can lead to the device that carries your ink cartridges back and forth in your printer to get stuck (carriage jam) as well. Sometimes the carriage can stop moving for other reasons.
The videos in the following playlists were created to help resolve these paper path issues. These videos are not short or entertaining but they are complete. They repeat steps (test print) so even novice users can follow these without having to refer back to instructions earlier in the video. The solutions in these videos are what works to solve paper path issues most of the time. Follow the steps completely. Sometimes people shortcut some of the solutions. Avoid shortcuts for accurate troubleshooting.
The steps for resolving paper path issues are specific to your printer. These playlists have videos for about many different models. We will continue adding to the collection or updating the videos when we find new ways to resolve these issues. The title and description of the videos explain what models the videos apply to.
Some of the videos end with a step that explains that the printer needs to be serviced. If your printer is still in warranty and you get to that step, contact HP for help. If your printer is out of warranty, open a new post in this forum and see if others have a non-conventional solution that will help. Also, Google is your friend offering non-HP out of warranty solutions for servicing/fixing a broken printer.
All 59.XX error codes have to do with a motor failure of some type. I don't know anything specific about 59.0A but 59.A0 means that either the drum motor failed to start or something bad happened while it was rotating. If you feel like tackling it yourself you can try reseating all the connections to the drum motor and the DC controller board. Other possibilities could be a bad drum motor or a bad DC controller. HP says you can also get this message when the tranfer unit is missing or improperly installed.
If you don't feel like tackling it yourself then it's off to a repair shop unless it's under warranty, in that case call HP.
and I think you'll find what you need to solve the problem. often this type of error is caused by trying to clear a paper jam by pulling it out the wrong way, one or two of the gears slip and everything gets out of sync. If you can't solve your problem with the HP troubleshooter, please ask again and I can try and talk you through the resetting process.
Hope this helps:)
The Power light can flash for several reasons:
- The printer cover is open.
- The printer is out of paper.
- There is a problem with the printer, such as a paper jam or a problem with a print cartridge.
if no error message appears any where:
1. Go to maintenance .
2. Click any of the four main buttons.
This will tell the software to check the status of the printer.
3. Read any error messages explaining the problem and its solution.