Question about Bose Companion 3 Computer Speakers

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Bose Companion 5 Down!

Hi all,

I accidentally plug in a 110V Companion 5 system into a 220V supply (Asia region) and was told by my technician that the motherboard could be spoilt now. May I check is there any source that I could purchase a replacement 110V motherboard online?

Thanks in advance for your good advice!

Regards
Killeney

Posted by on

  • Killeney Mar 29, 2008

    Hi all,



    After some time working out a solution by sending to several technicians to have a look and non are able to fix the problem, as the Companion 5 are somehow "sealed" after the fuse area.



    After few complaints to the Bose Customer Service, the local distributor finally initiated to send an email to me, offering to diagnose the system and replace accordingly on charging basis (of course as I did not bought the system from them). I have to go through this route because they initially rejected my request of service as they stated some local authority rules does not allow them to fix a 120V system!!



    All the hassles in the end was replacement of motherboard and power supply failure due to the high voltage induced. So, an expensive lesson learnt for about USD 250... However, thumbs up for the local distributor for the pace of their work.



    Thank you all for viewing and assistance offered. Much appreciated!



    Best Regards

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Hi,

While I can not second guess your technician, perhaps the problem may not be that severe. The Bose Companion 5 is only on standby when plug (having no power switch) and therefore the power supply circuitry is the only one working. Chances are it will be only the +5VDC logic supply that is really turned on at that instant. All others would be OFF hence my belief that the problem may be limited to the PSU and/or part of the logic board. Perhaps you can suggest to your tech to test the logic board (motherboard) using an external +5 supply. All others can be be tested and repaired using component replacement.

Should you not be comfortable going this route, perhaps you best bet would then be to get in touch with Bose or their local representative.

You can try looking over the country here and the page will display a Bose contact information. Say the Philippines would be:
Eleksis Marketing Corporation
Unit 206 Fox Square Building
53 Connecticut Street
Northeast Greenhills
San Juan City, Metro Manila, 1500, Philippines
Tel-1: 632 724-9566
Tel-2: 632 724-7527
Fax: 632 724-0176
Email: Click here to send them an email

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Feb 23, 2008

  • Louie  Role
    Louie Role Mar 29, 2008

    Glad to be of some assistance.

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