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Can't get by the windows log in screen


I have an old work lptop that I was going to let the kids use. However when I pwr up I can't get past the windows log in screen. Its been about 2+yrs sine I've used this laptop and have no remote chance of recalling login at that time
Any way to reset or boot past this?

I've purchased a new Asus laptop and everything was fine until I installed Nortons. when I rebooted after the install as instructed I can no longer log in.
Can anyone help

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  • 1 more comment 
  • Dracer Feb 23, 2008

    Unfortunately neither of these solutions solved the problem.

    I didn't get a CD with the machine when it was purchased so I couldn't use Justababe's solution.

    Are there any other ideas out there?


  • Dracer Feb 23, 2008

    When I start in safe mode it eventually takes me to a welcome screen that has an adminstrator icon and my own login icon. As soon as I select either I get a msg that says 'loading your personal settings'' then immediately says saving your personal settings and so we go back and forth.

  • loralann Apr 30, 2008

    I have the verry same problem


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  • 2 Answers

I could not get past my own passwork - somehow my password got changed and I did not change it. I tried solution #1 and IT WORKED!!!! THANK YOU!!! I am no computer expert and I was able to go through it and follow the instructio written with no problems. Thank you.

Posted on Jul 11, 2008

Thanks for your help everyone I've decided it's probably best to take it to an IT centre and have it repaired.


Posted on Feb 23, 2008

Both of these problems are different. I'm working on the inability to log in because of a forgotten Admin password.
Cluster is right...boot to safe mode and uninstall Norton...
Immediately upon starting your computer...start pressing will see a screen with 5 options
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last known configuration (settings that worked last)
Start Windows normally

Choose Safe Mode....and proceed to safe mode. it may take a few mins for your os to load the bare drivers and you will see them scroll on the screen, but continue to wait . It will boot to safe mode.
Once in safe mode, Uninstall Nortons then reboot...

Now, on the first solution--what happened when you followed the directions? Please submit...

Posted on Feb 23, 2008

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  • 67 Answers

Restart your computer

press F8 before windows starts can start pressing F8 a couple of times a second or two after you turn the computer on.

you will see a menu....then select "last known working configuration"

if this doesn't fix the problem then reboot and press F8 all over again but this time select "safe mode" and it allow you to get into windows.
go to the "control panel->add/remove programs" and remove norton and anything else with the name norton in it.

in my experience norton is a resource hog, i would suggest avg or something of that sort.

Posted on Feb 23, 2008

  • clusterfx
    clusterfx Feb 23, 2008

    are you running windows xp or vista?


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1. Place your Windows XP CD in your cd-rom and start your computer (it’s assumed here that your XP CD is bootable – as it should be - and that you have your bios set to boot from CD)
2. Keep your eye on the screen messages for booting to your cd Typically, it will be “Press any key to boot from cd”
3. Once you get in, the first screen will indicate that Setup is inspecting your system and loading files.

4. When you get to the Welcome to Setup screen, press ENTER to Setup Windows now
5. The Licensing Agreement comes next - Press F8 to accept it.
6. The next screen is the Setup screen which gives you the option to do a Repair.

It should read something like “If one of the following Windows XP installations is damaged, Setup can try to repair it”
Use the up and down arrow keys to select your XP installation (if you only have one, it should already be selected) and press R to begin the Repair process.
7. Let the Repair run. Setup will now check your disks and then start copying files which can take several minutes.
8. Shortly after the Copying Files stage, you will be required to reboot. (this will happen automatically – you will see a progress bar stating “Your computer will reboot in 15 seconds”
9. During the reboot, do not make the mistake of “pressing any key” to boot from the CD again! Setup will resume automatically with the standard billboard screens and you will notice Installing Windows is highlighted.
10. Keep your eye on the lower left hand side of the screen and when you see the Installing Devices progress bar, press SHIFT + F10. This is the security hole! A command console will now open up giving you the potential for wide access to your system.
11. At the prompt, type NUSRMGR.CPL and press Enter. Voila! You have just gained graphical access to your User Accounts in the Control Panel.
12. Now simply pick the account you need to change and remove or change your password as you prefer. If you want to log on without having to enter your new password, you can type control userpasswords2 at the prompt and choose to log on without being asked for password. After you’ve made your changes close the windows, exit the command box and continue on with the Repair (have your Product key handy).
13. Once the Repair is done, you will be able to log on with your new password (or without a password if you chose not to use one or if you chose not to be asked for a password). Your programs and personalized settings should remain intact.

Posted on Feb 23, 2008

  • 1 more comment 
  • Terry Lynn Deschamps
    Terry Lynn Deschamps Feb 23, 2008

    Dracer, Did your laptop come with a "factory restore" option. What kind of "old" laptop is it.

  • Terry Lynn Deschamps
    Terry Lynn Deschamps Feb 23, 2008

    Draven, Read and try this solution...

    Windows Password recovery

    This site provides
    a tool to recover lost Windows XP passwords. It
    works for administrator and user accounts, it
    doesn't change the password just tells you the
    old one. It works with encrypted files (EFS) and
    password hashes. It even works if no passwords
    at all are known for the machine (as long as you
    have another computer with internet access to
    view this website with).

    Author claims it
    also works with Windows NT and Windows Server
    2003 and Windows Longhorn, but the BEST thing
    about it is the fact that it won't reset your
    passwords, but simply reveal them for you to
    remember and then use.

    Give it a try. The
    author would like to receive feedback. There is
    a free service as well as a priority service
    that will retrieve your passwords within
    minutes. The fee for the priority service is
    very cheap, and is really just to cover server

    You'll need a blank floppy to run the process.

    Author now offers the same tool as a CD image
    for those of you who do not have a floppy in
    their computer.

    Usage, instructions and additional information
    can be found at

  • Terry Lynn Deschamps
    Terry Lynn Deschamps Feb 24, 2008

    Since you do not have an OS CD...try this option


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