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Connecting via cable broadband

I am trying to fix someone's internet connection and am having some difficulty getting rid of the ip settings. The old connection was DSL and now using cable.

I deleted the old connections and built a new one. It tells me its connected but cannot bring up the internet.

Using ipconfig /release all/renew is not working. The release works but when trying to renew I am getting a timeout error.

any ideas?

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Sometimes, it's necessary to turn the modem off overnight, with cable modem folks, so that the IP address can reconfigure..weird, but true..

also, you may want to go to settings, and automatically set the address, instead of using the dedicated IP approach.

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Posted on Feb 23, 2008

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kb17251-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
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kb17251-002_en.png

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kb17251-003_en.png

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kb17251-004_en.png

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kb17251-005_en.png

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The router needs to be configured manually. Follow the steps below.

Basic DSL Setup - PPPoE

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To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

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- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.







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To configure your router for Cable you will need to set your router's WAN (INTERNET) port to 'Dynamic IP' (DHCP) option. The router is set to this option by default.

Configuration steps:

Step 1 Connect the cable modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
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Step 2 Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, default is `admin' and password is blank (nothing).

Step 3 After logging into the router select Setup. Set Internet Connection to 'Dynamic IP (DHCP)' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'.

Step 4 Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration.

If you are having difficulties accessing the Internet, you need to:

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the cable modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your cable modem as well.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

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The router needs to be configured manually. Follow the steps below.

Basic DSL Setup - PPPoE

Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.1.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default is `admin' (optional) and password is blank (nothing). Or password is admin also.

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: username@ispname.com).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.







Configuring router for Cable Internet

To configure your router for Cable you will need to set your router's WAN (INTERNET) port to 'Dynamic IP' (DHCP) option. The router is set to this option by default.

Configuration steps:

Step 1 Connect the cable modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2 Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.1.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, default is `admin' and password is blank (nothing). Or password is admin as well.

Step 3 After logging into the router select Setup. Set Internet Connection to 'Dynamic IP (DHCP)' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'.

Step 4 Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration.

If you are having difficulties accessing the Internet, you need to:

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the cable modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your cable modem as well.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Uninstall your antivirus/firewall software (sometimes disabling or closing the software is not enough) and reboot your PC. After establishing the Internet connection through the router, reinstall your antivirus/firewall software.

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1 Answer

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who is your broadband provider? Is this cable or DSL connection? Setting up the router is done via http://192.168.1.1. Leave username blank, password is admin. If you have Cable ISP, then make sure you have "Automatic Configuration-DHCP" selected and MAC address Clone is enabled on Setup > MAC address Clone (click Clone, and Apply). If it's a DSL connection and your broadband provider gave you a username and password, select "PPPoE" for Internet Connecton Type, and enter in your DSL username and password. Next verify if your modem is communicating with the router by going to the Status page and by verifying that you have an Internet IP address. If none, wait for a few minutes and power cycle your modem and router.

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I think you have wrong configuration of your router.

1. Some xDSL Internet Service Providers may assign a Fixed IP Address for your Broadband router. If you have been provided with this information, choose this option and enter the assigned IP Address, Subnet Mask, Gateway IP Address and DNS IP Address for your Broadband router.
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