Re: Synchronizing my Tungsten E2 with the computer.
If you have not already done so, install the Palm Desktop software from your CD. (If you do not have a CD, you can download the Desktop software from palmone.com.)
Connect the USB cable to your PC and to your E2. (If you do not have a cable, you can probably find one on eBay.)
If the cable has a button, push it. If it does not, open the applications menu (the "House" button to the left of the graffiti area) and look for the app called "HotSync". Run the HotSync app, make sure that the Local/Modem choice (above the central hotsync icon) is on "Local" and the combo box below the icon says "Cradle/Cable". The tap the icon. If this is your first sync, you may have to answer a popup on your computer before it will proceed.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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a. Plug the USB sync cable into a USB port on the back of your computer b. Plug the cable into your handheld [ & ] OPTIONAL Press the power button to turn on your handheld if it is not already on. Continue with the onscreen instructions. Synchronize your handheld with your computer by pressing the sync button on the USB sync cable.
Best thing to do here is to remove any memory cards etc.. and do a hard reset - seems like soft reset will or has not worked...
Press and hold the power button - keep it pressed and gently press the reset button on the back of the handheld. Wait for the Palm Powered logo to appear and release the power button. You should get a message warning about erasing all data. Press up on your 5-way navigator to reset.
This will erase all data inlcuding user information from the device, but synchronizing should get it all back - but you will loose anything that was not recently sync'd
Synchronize your E2, then work on draining the battery all the way down in order to reduce the effect of battery memory. Memory happens when we repeatedly partially charge a battery. Over time the battery will forget how to keep a full charge, but will remember how to be partially charged. That's usually when users realize there's a problem. The first step is to drain the battery and FULLY charge it at least fully on the battery's indicator, but if you can, let it sit for 24hrs. The second step is to try to use the battery more before charging it and let it charge fully (ie-overnight) before using it when you need to charge it.
IF both resets won't help (p. 604 / 602 - on the user guide) , you will need a professional help with the repair.
A hard reset deletes all of the information on your handheld, including yourpassword. Applications, files, and folders on your handheld's internal drive are also deleted. You can restore the information by synchronizing your handheld with your computer.
I wish i could help you more.
Remember to change (HotSync, Custom) settings before you perform your sync or else you will get duplicate records as I did. Good luck.
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Solution ID: 25263
Switching between Outlook and Palm Desktop synchronization
Depending on your device, you might be synchronizing with Outlook using the Palm™ Outlook Conduits, or PocketMirror conduits from Chapura (find out which). Both of these types of conduits are installed and activated when you run the CD-ROM that came with your device.
What do you want to learn about?
* Switching synchronization: Palm Outlook Conduits
* Switching synchronization: PocketMirror Conduits
* Synchronizing partially with Palm Desktop, partially with Outlook
* Note about data transfer
* Macintosh information
* Multiple users on the same desktop computer
Switching synchronization: Palm Outlook Conduits
These instructions apply to the Palm Outlook Conduits that are included with handhelds released after late 2003. The Palm Desktop installer determines which conduits are activated during the installation process.
If you want to switch synchronization from Palm Desktop to Outlook, or vice versa, you'll need the original CD-ROM that came with your handheld.
1. Insert the CD-ROM into your computer. A window should open, containing the contents of the CD-ROM.
2. From the Discover Your Handheld screen, select "Install Microsoft Outlook Conduits" or "Change synchronization method" (depending on which device you have)
3. Follow the instructions for switching synchroniztion from or to Palm Desktop or Outlook.
4. See our note about data transfer
Remember: Some applications will continue to synchronize with Palm Desktop. Use Palm Desktop to manage applications such as Photos and VoiceMemo