Question about Motorola Mobility Moto Q

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A locked Moto Q

I just bought a Moto Q from a friend but when I put my sim card in the phone its asking for a password that I do not have. How do unlock the phone so that it can read my sim card?

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Try going to the store where you bought your origional phone that your sim card came with.Ask them to look into the sim card info and see if you can get a password out of them.Then if u get one try it out.

Posted on Mar 03, 2008

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If the error message is saying sim damaged call them and ask for a "sim replacement" you will get a new sim while you will retain the same number ,however you will lose the phone numbers and other data stored in sim,this can be free but it depends on the company and how 'customer friendly they are

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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