Question about Samsung SCX-4216F All-In-One Laser Printer

2 Answers

Won't print - says 'paper jam 2' but no paper is stuck in machine

We've taken the whole thing apart and there is no paper in the printer anywhere, but it still syas 'paper jam 2' and won't print.

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  • smallamelia Feb 22, 2008

    When I took it apart, it looks like the spring has come apart from the paper sensor because the plastichas broken there. Anywhere I could order this part in order to install it myself?

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2 Answers

It doesn't print

Posted on May 10, 2008

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Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)

Good Luck!
Maggie B

Posted on Feb 22, 2008

  • Maggie B Feb 22, 2008

    I'm guessing you're out of your warranty period?? The thing is, there's no schematic that shows exactly what that part is called and it doesn't appear to be a consumer-orderable part....
    I'd try the phone tech support since they more than likely will have access to better tools to pinpoint the name of that little part.

    The number is: 1800-SAMSUNG (1-800-726-7864) and for printers the hours are 24/7.
    I would get your serial number, etc. from the machine before you call as you may need it for the call.

    Good Luck! (At least you know what the problem is now! : > )

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Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} 1. 1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
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1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Small piece of paper might be stuck somewhere.


bullet_s.gif If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it back on.
bullet_s.gif If you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.
(2) Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.

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ARCLIGHT1217

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