Question about Samsung SCX-4216F All-In-One Laser Printer

2 Answers

Won't print - says 'paper jam 2' but no paper is stuck in machine

We've taken the whole thing apart and there is no paper in the printer anywhere, but it still syas 'paper jam 2' and won't print.

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  • smallamelia Feb 22, 2008

    When I took it apart, it looks like the spring has come apart from the paper sensor because the plastichas broken there. Anywhere I could order this part in order to install it myself?

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2 Answers

It doesn't print

Posted on May 10, 2008

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  • 41 Answers

Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)

Good Luck!
Maggie B

Posted on Feb 22, 2008

  • Maggie B Feb 22, 2008

    I'm guessing you're out of your warranty period?? The thing is, there's no schematic that shows exactly what that part is called and it doesn't appear to be a consumer-orderable part....
    I'd try the phone tech support since they more than likely will have access to better tools to pinpoint the name of that little part.

    The number is: 1800-SAMSUNG (1-800-726-7864) and for printers the hours are 24/7.
    I would get your serial number, etc. from the machine before you call as you may need it for the call.

    Good Luck! (At least you know what the problem is now! : > )

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Posted on Jan 02, 2017

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hi silv

just seen this post , if still getting trouble with the printer you can try here - PIXMA MP500 -
type in the ? for results.



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