Question about Intuit QuickBooks Simple Start Edition (283063) for PC

1 Answer

Emailing of invoice did not go through. Says internal error. Any fix?...Thanks.

Posted by on

  • 5 more comments 
  • sourcem9 Feb 12, 2010

    drqbooks,

    Thank you for responding.

    There was no error number but the this is what the message says exactly:

    "Quickbooks was unable to send your form for the following reasons:
    An internal error occurred.
    If the problem persists contact Quickbooks Technical Support."....End of message.

    This is verbatim.

    Thank you for trying to help me.

    sourcem

  • sourcem9 Feb 13, 2010

    Thank you, drqbooks for your detailed response.

    I use Windows Vists 64 bit. My Control Panel under Printers does show QB PDF Converter 2.0 working.

    I am not using Outlook but Intuit Email services since I can see that my email request on the invoice page goes through the Intuit servers and then sent out.

    I believe the problem started when I downloaded Simple Start 2010 version since it worked fine with the earlier version.

    Appreicate any help on this problem.

  • sourcem9 Feb 16, 2010

    Thank you for the suggestions. I deleted and re-installed Quickbooks PDF Converter and then tried to email again but with the same error message which said there was an internal error.

    Unfortunately my QB Simple Start Edititon 2010 did not have an option for Save Invoice/Report as a PDF without emailing.So I could not check if I could use the PDF Converter without emailing?

    Do I have to download the latest Acrobat Reader for the PDF Converter to work? I wonder if that is the bug.

  • sourcem9 Feb 19, 2010

    Thank you, drqbooks.

    On Ctrl+1, I see that I have R1 version. When I open QBSS, it prompts me to update to R% and I have not been choosing the update. Should I go ahead and update to R5 and then re-install PDF Converter 3.0?

  • sourcem9 Feb 22, 2010

    drqbooks, That did it! I updated to R5 and the emailing went through! Thank you for your awesome help!

  • Dawn Scranton CQA
    Dawn Scranton CQA May 11, 2010

    It would be helpful to have more information on error... Can you please tell us the error # ? and complete message?

  • Marvin Bowron Jul 21, 2012

    i am trying to send an invoice and the email is stuck on "opening email" what to do i am afraid to try much in case i loose all my records

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 34 Answers

Ok - hmmm, not much to go on - huh?

when you email an invoice in quickbooks:
a) quickbooks is dependant on having the proper PDF printer drivers (for converting the document from qb format to pdf)
(or)
b) is dependant on having the proper outlook drivers (if trying to use "outlook" option for email delivery
(or)
c) is dependant on having the proper internet explorer drivers (if your trying to use Intuit Email Services)

at the moment, alot of users are reporting problems with windows 7 and compatibility of PDF converter. Could that be your case?

a) If you are using Windows 7 and trying to use PDF - you will find this forum useful:
http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/2bd30024-0a64-4f6b-a831-8cb7c1e4cce5
there are three solutions posted:
1. the first solution (has 9 steps) - many users claim works (but the error is not the same as yours)
2. the second solution (has 13 steps) - will work on your error specifically (I know this, because yesturday, I had a client get the same error your getting - AFTER we followed the 9-step instructions.)
3. the third solution, is similiar to intuit's solution, which did not work for us.

If you are a windows 7 users, I would suggest that you try the "13 step" version first.

If you are not using windows 7 or are not using PDF converter, please tell me more about your quickbooks email preferences? are you trying to use Intuit Email Services? or Outlook?

Posted on Feb 12, 2010

  • 1 more comment 
  • Dawn Scranton CQA
    Dawn Scranton CQA Feb 15, 2010

    My intuitive reaction, is that something is wrong with the QB PDF Converter. I suggest that your first step, is to try deleting/re-installing the QB PDF Converter, using the directions found here:

    http://support.quickbooks.intuit.com/sup...



    Here is some additional information to consider:

    Are you able to save other QB documents/reports to the PDF Converter? I mean:



    Do you get the same error message with ANY attempt to use the PDF Converter ? (i.e. Save Report/Invoice to PDF w/o emailing) ?

    (or) just when you try to "Email" an Invoice?



    This might help us determine if it is in fact a PDF Converter issue, or an Emailing Issue :)

  • Dawn Scranton CQA
    Dawn Scranton CQA Feb 19, 2010

    OK - didn't forget about you.....



    1) No, you do not have to have a current copy of Acrobat Reader, to Email Invoice.



    2) Which Release of QBSS do you have? R5? R3?

    To find out, open QBSS, then Press "Ctrl+1" (2 keys at same time) and a window will pop-up. The first line states: Product = QuickBooks Simple Start 2010 RX ("X" should be a number)

    According to Intuit, if you have R3 or higher - you need PDF 3.0



    3) After you re-installed the PDF Printer , if you didn't rename exactly as: "QuickBooks PDF Converter 3.0" - it will not work properly, (i.e. - Can't be "QuickBooks PDF Converter" (without 3.0)



    4) If you have R3 (or higher) and you have printer named exactly as above, the next step is to re-install QBSS. (data will not be affected by re-install).

  • Dawn Scranton CQA
    Dawn Scranton CQA Feb 19, 2010

    Yes, Please update QBSS, when you do, the PDF drivers should also get updated.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Duplicate invoice number


Quickbooks runs invoice numbers in sequence. If you overwrite an invoice number (for example, QB may number an invoice number 2, and you may change it to 3), then QB will not remember your selection, and its next number will be 3. Under edit preferences, select to warn of duplicate numbers, and then you can fix the problem before finalising the invoice.

Feb 26, 2014 | Intuit QuickBooks Pro Edition 2003 for PC

1 Answer

Can't close out table - won't allow me to add tips to Credit Card


A review says: "product is FULL of errors and bugs, but the patches to fix the problems are not free!"
There is a forum which may help
http://forums.foodservice.com/index.cfm?FSF_action=view_thread&FSF_UI_tab=forum&FSF_ID=18547

Feb 12, 2014 | Pc America Restaurant Pro Express

1 Answer

I have an error message on My Invoices & Estimates when trying to save an invoice data saving error: Save Entity exception. It wont let me save it or back out of it... What do i need to do to correct...


Per Avanquest: We have found out that this randomly happens due to an interruption in saving the data in MyInvoices and Estimates Deluxe version 10. We recommend that you do the following steps:
  1. Go to the Task Manager.
  2. On the Applications tab, click on MyInvoices and Estimates.
  3. Click on End Task.
  4. Relaunch MyInvoices and Estimates.
  5. Create a new invoice/estimate and save it.

If that fails to resolve the issue, you should also try the following:

  1. Close MyInvoices and Estimates.
  2. Restart your computer.
  3. Relaunch MyInvoices and Estimates.
Create a new invoice/estimate and save it.

Note: The task you need to end is MIED.exe
This worked for me without losing any data other than the invoice I was creating. Always make backups so if your data file is corrupted, you can easily restore it. Hope this helps.
http://support.avanquest.com/support/solutions/articles/1000173898-when-saving-an-invoice-or-estimate-i-get-a-data-saving-error-message-how-can-i-correct-this-

Dec 06, 2012 | Avanquest My Invoices And Estimates Deluxe...

1 Answer

I'm trying to get into paypal to pay for an oreder and it's coming up "hit a snag, contact ebay support".


Hi there!

It could be that you are getting the speedbump error and it's an internal error in the checkout process of eBay/PayPal and you will need to contact eBay about this. Your account will be reported to technical specialists and you can then try to pay again after 24 hours.
You can also ask the seller to send you a manual PayPal invoice.
You can contact them by livehelp:
Or you can try to get the phone number using the link below:
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Query=How%20do%20I%20verify%20my%20seller's%20account%3F

I hope this helps you to contact them and fix this for you.

Oct 29, 2010 | eBay Auctions

1 Answer

Says i need pdf converter?


Yes,

PDF converter is used for emailing financial reports, invoices, tax forms and other information.

Jan 08, 2010 | Intuit QuickBooks Pro 2007 Full Version...

2 Answers

Customer Sales/Invoice Window


Exiting Tally

Internal error . contact tally solutions

Software Exception c0000005
(Memory access violation)

Feb 04, 2009 | Peachtree Software Peachtree Complete...

1 Answer

CAN'T CREATE NEW INVOICE


After emailing Nova Deveolment I played with the Invoices & estimates software. I was able to open a new invoice by: Clicking on the "paid" invoices folder and then clicking "New".

Dec 27, 2008 | Nova Development Invoices & Estimates Pro...

2 Answers

Projection Tv Problem


some of these tvs have internal adjustments for everything including alignment which fixes the double image problem. if you remove the cover you will find a lot of little adjustment dials. you may find that they have symbols that show what the adjustment is for. if you want more info. email me at sb1216us@yahoo.com

Sep 23, 2007 | Panasonic PT-47WX49 47" Rear Projection...

1 Answer

Cant send invoices by Email


If it's the File Send To option you're using that doesn't work, that typically stops working because of a problem with WMS (Windows Messaging Services). Also, check in Internet Explorer, Tools, Internet Options, Programs and be sure the email program you're using is selected.

Mar 30, 2007 | ACCPAC Simply Accounting 2004 PRO...

Not finding what you are looking for?

Open Questions:

Intuit QuickBooks Simple Start Edition (283063) for PC Logo

492 people viewed this question

Ask a Question

Usually answered in minutes!

Top Intuit Computers & Internet Experts

Scott Fair
Scott Fair

Level 2 Expert

237 Answers

Dan Shibata
Dan Shibata

Level 3 Expert

542 Answers

Mike

Level 3 Expert

4336 Answers

Are you an Intuit Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...