Question about Fisher and Paykel IWL12 Top Load Washer

1 Answer

Fault code 37 on an iwl16 machine? can't find a definition of what it means.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Code 37 means the pump is not pumping the water out. This may be the result of several things. For instance ask yourself what did I just wash. In our case, we had just attempted to wash a bath mat with crumbling rubber backing. Apparently the pump picked up the little pieces of rubber and they became impacted in the valve underneath. I was a lead aircraft mechanic for United Airlines and have dealt with some of the most sophisticated machines on the planet. I have always been impressed with our Fisher Paykel IWL16, the salesman sold us on the functions of this machine. He also told us about the technology incorporated into it. The elimination of the transmission and other moving parts and that FP had incorporated the philosophy of the minimum moving parts throughout the machine. So, I might have been a little intimidated about working on it because it appears to be very sophisticated. That is until I laid it over on its side and took a look underneath. My mouth dropped open There are 4 moving parts. The motor assembly that is connected to the drum and agitator. The water pump which siphons the water off the bottom of the tank and a 2 way valve that directs the water back into the tub or overboard. There is probably a fill valve in there somewhere that is at the top of the tub. Anyway I decided to try the 2 way valve first. Make sure the you have fully disconnected the machine before trying any of this. First I disconnected the two orange wires off of the 2 way valve and pay attention to which wire goes where (mark one with a marking pen). Then Squeeze the clamps on the three hose connections to the valve and back them up the hoses. Take one more look at how the valve is installed because you could put it in backwards. There is a screw and clamp holding the valve to the bottom of the tub. Remove the screw. Take the hoses off the valve and remove the Valve. Look inside and you will probably see what ever is blocking the Valve. Don't go digging around in there since there are O'ring seals on the flapper door that could get damaged. I used the eraser end of a pencil to clear the junk out of it. I then rinsed the valve out of the rest of the junk (take care not to get the electrical motor and contacts wet. They are covered with a clear plastic cover for a reason. Make sure the ends of the hoses are also clear and then reinstall the valve, hoses (3) and the (3) hoses clamps, Clamp and screw to the whole assembly to the bottom of the tub. Connect the two Orange wires to their respective connections and wha-laa... your done. Flip the washer back up and connect it up to the hoses and plug it in... Run the Machine through the tub cleaning cycle and that should do the trick... If this sounds like it might be difficult, it isn't. Tip over your machine and look at it before you call the serviceman and you might save a couple of hundred. The water pump also looked similarly easy to replace... a new pump is 98 dollars. I love my Fisher Paykel

Posted on Jul 13, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fault 16 light 00010 000


Your motor controller board is faulty and has no motor movement.

Mar 29, 2014 | Fisher Paykel Eco IWL16

2 Answers

Code 37 -


Hi,

To my knowledge, Error Code 37 on a Fisher & Paykel machine refers to "drain fault" which could either mean that the drain valve will not open or that the drain pump will not run. The easiest user intervention that could be performed is to check for any blockage/clog at the drain filter, drain pipe, drain pump impeller and drain valve.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Jul 16, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

What does fault code 30 mean on a Fisher and Paykel washing machine Model GWL15/IWL16?


it means that the two electronic boards in your machine are out of sync and need to be reset. just turn the machine off at the wall for a minute and then back on. if this doesn't fix the problem, you will need to replace one of the boards, which one is unknown until you try.

Aug 14, 2013 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

I w 812


Here are some details for fault code 37
37.
(00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Control Module, wiring or pump failure. This fault could also appear if the machine is pumping to an unusually high head of drain hose or into an extended length of drain hose. The fourth possibility is a diverter valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level.
Primary Source:
Action:1)
Pump System.
Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 39.36in / 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the basket is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain hose is not blocked.
5) If the basket contains water, then service the pump from the top of
the machine by removing the top deck and inner basket. Bail out the water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
Tertiary Source:
Action:
1) Check the pump harness is connected correctly to the pump. 2) Check continuity of the pump harness.
Motor Control Module module.
Activate the pump by operating the machine in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Control Module.

Aug 19, 2012 | Fisher Paykel Eco IWL16

1 Answer

Fisher and paykal IWL16 washing machine showing fault 37 tub not emptying or spinning when put on spin cycyle


Hi just read your posting.Error code 37 means PUMP BLOCK ERROR.Drain some of the water by hand enough to look under the machine to the front right.Do you see a fan.If you do this is your pump.If you do not see a fan then you have the new style of pump.Please reply on which style of pump you have and I will guide you in rectifying this fault.Looking forward to your reply.

Oct 11, 2010 | Fisher and Paykel IWL12 Top Load Washer

1 Answer

Washing machine comes up with code fault 51. Could you please explain?


Hi just read your posting.The error code you have indicated is called RECIRCULATION FAULT.This means that when your machine is on the recirculation mode it is losing water.Please look under the machine for me to confirm which pump style you have in your model of machine.If you see a black fan to the front right you have the older style.Please reply and let me know if you have the older pump or newer pump.If you have the new style of pump then you will not have the black fan.This information will help me guide you in rectifying this fault.Looking forward to your reply.

Sep 20, 2010 | Fisher Paykel Eco IWL16

1 Answer

Error code 51? F & F intuitive washer


Hi just read your posting.Error code 51 means you have a Recirculation Fault.This means while the machine is filling or washing it loses water.Error code 37 means you have Pump Block error which means the machine is not draining.Please look under the machine to the front right and you should see a pump with a red or black fan attached.Can you confirm this please? I think there is a problem with your diverter valve and the information on your type of pump will help me rectify this problem for you.Please reply with additional information on the type of pump in your machine.Looking forward to your reply.

Jul 01, 2010 | Fisher and Paykel Washing Machines

1 Answer

Code 37 F & P Eco IWL16- still pumping slowly


Cleared out the diverter valve (full of lint) then the machine started pumping properly.

Aug 15, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher & Paykel IWL 16 ''I need service'' message & fault code 12


The first thing to do is to check if the water valve is good - probably burnt /stuck open.

regards

Nov 16, 2008 | Fisher Paykel Eco IWL16

1 Answer

Fisher and paykel washing machine


Unfortunately, it means get a technician to your home. Something is wrong with the "board". I had the same problem

Sep 01, 2008 | Fisher Paykel Eco IWL16

Not finding what you are looking for?
Fisher and Paykel IWL12 Top Load Washer Logo

125 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Washing Machines Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Owen Barnes

Level 3 Expert

867 Answers

marley mcelhinney

Level 3 Expert

490 Answers

Are you a Fisher and Paykel Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...