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I have a Designer SE and today while sewing the 'check upper thread' message kept coming up. There was nothing wrong with the thread and I rethread it several times after the message came up. I cleaned out the bobbin area with my little brush thinking maybe a sensor might be dirty. What else should I do?

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It's probably the sensor in the upper thread tension unit. If you look where the thread comes to the bottom before looping back up to the take-up lever, there is a small point coming out that holds the thread downward as the takeup lever moves up and down. Take a brush and clean any lint/dust out of that area or it be serviced and cleaned by an authorized Husqvarna Viking Dealer. You can find the nearest dealer by click on the "Dealer" link at http://www.husqvarnaviking.com
Good luck.

Posted on Feb 11, 2010

Testimonial: "Thank you for telling me where the sensor is! The online 'expert' couldn't tell me. Thank you"

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Sorry I can's solve your problem, only share your pain. I've had my machine in several times with this issue. I sat for a full day at the dealer's & when the last designs came out ok we thought it was fixed. Started again, it goes for repair again tomorrow!

Posted on Apr 23, 2010

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What is wrong when the underside of embroidery has bunched thread


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The bunched-up thread on the underside is the needle thread. Check that the upper thread is threaded correctly, passing through all the required thread guides and that the thread is securely lodged in the tension assembly ... there should be reasonable tension when upper thread being pulled by hand.
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