Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Brand new - plug in, switch on, and instantly get

Brand new 1TB WD Essential. Plug in, switch on, and instantly get BAD POOL HEADER ERROR blue screen crash. Reboot without drive plugged in and all is well. Plug drive back in to USB and bang, same again... Any help apreciated!

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  • woottons2 Feb 10, 2010

    Sorry - dunno hoe I reported as abuse! Simply mean to give more details - this is the second drive after having changed the first with the same error - and I got it to work first time with my laptop. The issue I have is with my desktop.

    Thanks!

  • woottons2 Feb 10, 2010

    Hi - UK built Novatech machine - components from who knows where - 18 months old. USB generally fine as far as I recall. Sorry - overclocked - unsure as to this? Me simple mechanical engineer no speakee PC lingo very well! Windows XP Pro SP3.
    Dual core 2.67GHz 2GB memory etc. Thanks mate!

  • woottons2 Feb 11, 2010

    Thanks - disc check came back all clear. Any ideas where next? RAM check?

  • woottons2 Feb 11, 2010

    Thanks - disc check came back all clear. Any ideas where next? RAM check?

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You have a bad drive, return and get a new one. Dont try plugging it in to your computer anymore as you may damage your computer.

Posted on Feb 08, 2010

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  • Jason M Teat
    Jason M Teat Feb 10, 2010

    Well right off the bat it sounds like there is something wrong with your USB ports. What is the make and model of your computer, and how long have you had it? Have you ever overclocked anything on your computer? Ever had an issue with other USB products?

  • Jason M Teat
    Jason M Teat Feb 10, 2010

    Ok, here we go.... First we are going to check your main Hard drive for any issues.



    Step 1: Go to "My Computer"



    Step 2: Right click on main HDD



    Step 3: Click on "Properties"



    Step 4: Click on "Tools" Tab



    Step 5: Click on "Check Now"



    You may be asked to reboot the computer to check disc. When you restart it will say checking drive click any key to cancel, dont click anything, allow it to run the check. If no errors come up please get back to me and we will then go from there. Our next step will be to test the Ram in your computer.

  • Jason M Teat
    Jason M Teat Feb 11, 2010

    Yes we are going to have to chek your Ram. You are going to have to remove the cover of the computer to access the Ram. If you have more than 1 stick of Ram we are in business. Here is a pic of a ram module so you know what you are looking for http://www.newegg.com/Product/ImageGalle...



    We are going to remove 1 stick and boot the system as normal to see if the external drive works. If it fails take the other stick out and place the first one you took out back in and reboot the system. You will only be testing one stick at a time, so if you have more than 2 sticks remove all but one, and repeat the steps for all sticks. We are trying to single out the bad stick, if there is one.



    If a bad stick is found keep it out of the system and replace all other sticks back into the computer.



    Here is a link to a video on how to remove ram. http://www.ehow.com/video_4445703_remove...

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