Question about Acer Aspire X1200-B1601A PC Desktop

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My acer went in for repair on nov 28th,,they put in a new hard drive.came back not working,they put in a new video was returned jan.4 with no recovery.took til jan 11 for recovery. got it back ,,still not working.they put in another hard it back feb.6th..still not working right..what should i do now

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  • AAA TV Service
    AAA TV Service May 11, 2010

    What is not working? What do you see on the screen? Sabre

  • joecoolvette
    joecoolvette May 11, 2010

    Are you in the US? Contact your State Attorney Generals Office - Consumer Division, and tell them your problem. You'll need a Complaint Form. This can be mailed, or faxed to you. Attach a copy of all receipts. The first time it came back not working, one may have used patience, and chalked it up to some sort of error. The second time was inexcusable to me, as this fault should have been found the first time. IMHO they are taking advantage, of someone who has placed their trust in them. The third time indicates to me that you are dealing with what I lovingly refer to as, 'Parts Changers', and not technicians in any sense of the word. They haven't got a clue as to what they're doing, And/Or they are ripping you off. Doesn't matter WHO it is you are dealing with, the State Attorney Generals Office doesn't PLAY. First time: New harddrive installed. Okay. Should have been tested right on the spot, before releasing it back to the customer. Second time: New graphics card installed. ?? Totally unrelated. Should have caught that the first time with their initial diagnoses. Third time: Harddrive installed. Really? Have you looked to make sure it isn't the same harddrive? What's next for them? New Processor? New Motherboard? NO, it will probably be, 'We have this shiny new computer. Easy payments.' UK also has a place like the State Attorney Generals Office we have. I imagine all countries do.

  • tim mcgrath May 11, 2010

    Sounds like the place fixing it doesn't know what they are doing, What is it doing now? Will it boot up? Can you get to safe mode? what Windows are you running?

  • petertrast May 11, 2010

    Who is "they", a national brand like GeekSquad or a local computer store? And what did it go in to get repaired? Does the monitor come on and give you a message on the screen? Or does it stay black? What is it doing now??



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Send it back again and request a replacement or a refund

Posted on Feb 19, 2010

  • ren1221 Feb 19, 2010

    send it back again and request a replacement or a refund



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