Question about Xerox DocuColor 12 Printer

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Error 3-397 Xerox DC 12

Hello, I have a Xerox DC 12 and i receive the error 3-397

Someone can you help me or information about me ???

Thank you.

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  • Anonymous Dec 24, 2008

    dear frinds i have the same problem dc 12 error 3-397 pleae help me

  • aaananth Jun 06, 2013

    how to solve

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Hello, I have a Xerox DC 12 and i receive the error 3-308

Someone can you help me or information about me ???

Thank you.

Posted on Feb 23, 2008

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Posted on May 31, 2013

Hello, I have a Xerox DC 12 and i receive the error 3-308

Someone can you help me or information about me?
Thank you.

Posted on Feb 23, 2008

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A 3- problem is a communication failure between the processor and one of the modules.
Other then a service call, switching the machine off, removing the power cord for about 2-3 minutes and returning power to the machine, there is not a lot you can do.
You could have just some software corruption that a complete power down would resolve. A connector could have become lose on between one of the modules and the main processor.
Or one of the boards itself is bad.
Once you power down and power up the machine, if that doesn't clear the problem, a service call is in order.
Can be a fickle problem.

Posted on Feb 22, 2008

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1 Answer

Hi sir i have a xerox dc 12 giving error code 10-500 after replacing a new web cartridge


This code means that printer is not detecting the cartridge. you can try to to remove it and re seat it or it could be faulty, her is a list of all of the codes.
http://www.metrouk.co.uk/pdf/xeroxdc12faultcodes.pdf

Hope this helps.

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Xerox DC 12 Error : 9-667


Hy there

Try to replace the print drum unit.

this is the information of the error code

9-667 VH/VM Out Of Range RAP
Description
The selected LD value was out of range.
Initial Actions


·Refer to BSD 9.1 and BSD 9.15 for the following procedure.

·Clean the ESV Sensor.

· Check that the P/J141 on the ESV Sensor, and PJ 422A on the IOT Drive PWB are firmly connected.
Procedure


Perform the following in the order listed.

·Go to the IQ 38 Charge Corotron HVPS RAP and check the Charge Corotron HVPS for proper operation.

·Ensure that the Charge Corotron Wire and Grid are in good condition.

·Go to FLAG 6 and FLAG 7 on BSD 9.1. Check the wires for an open circuit or a short circuit. If the wires are good, replace the ESV Sensor ( PL 5.1 ). If the problem continues, replace the IOT Drive PWB ( PL 9.2 ).

·Replace the Drum CRU ( Machine Consumables).

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