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Error 917 - Service Transfer Roller. I have replaced the transfer roller on my lexmark e350d, but I am still getting the error. Not sure where to go at this point.

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Hello my friend.First maake sure the printer is powered off before making any checks on the transfer roll or associated parts for personal safety and to prevent damage to the printer.
1.Check the transfer roll for any signs
of toner buildup, surface damage to the roll, oil or other contaminants on the surface of the roll. Replace the transfer roll as necessary.
2.Check the left transfer roll arm
assembly to make sure it is fastened and locked in the down position. If the arm is not locked down, check to ensure the arm is not broken and will lock into the EP frame correctly.
Check the left transfer arm assembly spring for proper operation.
3.Check the right transfer arm assembly to make sure it is fastened
and locked in the down position. If the arm is not locked down, check to make sure the arm is not broken and will lock into the EP frame correctly.
Check the right transfer arm assembly spring for proper operation. For any background problems, check to ensure the
contact to the HVPS board is correct and that there is approximately 0ohms resistance between the transfer roll shaft and the HVPS contact.
4 . The voltage changes from +24 V dc with the printer idle to 0 V dc when the printer runs the print test. If the voltage is incorrect, check the continuity of line J10-3 in the front
cable harness to the HVPS. If there is no continuity, replace the cable harness. If there is continuity, replace the HVPS. If the problem continues, replace the engine board.

Posted on Feb 08, 2010

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1 Answer

How I fix the error 917 service transfer roll


Try replacing/reseating transfer roll.

  1. The right and left transfer arm assemblies

  2. The high voltage power supply (HVPS)

  3. The main engine/system board

Feb 18, 2015 | Lexmark E350d Laser Printer

1 Answer

Printer displays 917.00 print error. seems to be transfer roller. changed the transfer roller same error.


The exact definition of this error is "Problem with transfer-transfer servo start error"... NOT the transfer roller. The service manual directs you to the Transfer roll service check.

The service check tests for proper operation of the HVSP, system board, and sensors.

The most likely cause of your problem is the HVSP ( High Voltage Power Supply ).

Change the HVPS and you should be good to go!

Feb 28, 2011 | Lexmark T640 Laser Printer

1 Answer

How i can solve the 913 service motor error lexmark sc1275 my printer?


913 Transfer Roller Error
The printer fails to completely transfer the image to the paper or does not transfer it at all.
The image transfer roll does not lift when paper is passing over it.
Suspect either the transfer roller solenoid or transfer roller motor malfunction.
The printer would have to be professionaly serviced by authorized service centre.
http://www1.lexmark.com/content/en_us/technical_support/find_service_provider.shtml
Copy and paste link above for Lexmark Service Centers.
Pre

Jan 14, 2011 | Lexmark Optra SC 1275 Laser Printer

1 Answer

Error code 917.00


Step Action 1 Turn off the printer and let the printer sit, powered off, for one minute. 2 Power the printer back on. 3 If the 917 error does not return on power-up, try printing a few pages. If the error does not return during printing, this may have been an isolated incident. Continue using the printer as before, but pay close attention to it for the next few days to see if the error returns. 4
If the error returns on power-up, as soon as you try to print, or re-appears at a later time, inspect the transfer roller. (Click the links in the steps below for images.)

  1. Turn the printer off.

  2. Open both the lower front cover and the upper front cover of the printer.

  3. Remove the toner cartridge and place it aside.

  4. Look at the transfer roller. Make sure nothing is stuck on the roller or wrapped around it. If you find any obstruction, try your best to remove it without damaging the transfer roller or knocking the roller loose.

  5. Make sure the transfer roller is not loose or damaged. If the roller is damaged, the roller will need to be replaced. Please contact Lexmark Technical Support or a local authorized service provider for further assistance.

  6. Spin the transfer roller. Make sure it spins freely.

  7. If the transfer roller appears to be fine, reinstall the toner cartridge and power the printer back on.

  8. Try printing again to see if the error message returns.

If the 917 error still will not clear, or if the error continues to occur intermittently, the printer will likely require service. Please contact Lexmark Technical Support or a local authorized service provider for further assistance. See Contacting Lexmark below for more information.

Jan 11, 2011 | Lexmark T642 Laser Printer

1 Answer

Have error code 917.0 on Lexmark 640 laser printer.


From the service manual:
917 .00 Problem with transfer - transfer servo start error.
• Check HVPS
• Check system board
• Check HVPS/input sensor/toner sensor cable.

Often the problem is caused by the transfer roller (foam roller underneath the toner) not seated correctly (the gear should be at the right side of the printer).
Less often the charge roller is missing (the roller that comes down when you close the front door).

Dec 28, 2010 | Lexmark Office Equipment & Supplies

1 Answer

Need Help! What does the Error message "Set transfer roller" mean?


"Set transfer roller" means that the set transfer roller is missing or not installed properly. Install or reseat the transfer roller.

Mar 30, 2010 | Lexmark C500n Laser Printer

1 Answer

Error message 917.00 service transfer roller. I replacedn the service roller but still the error message comes up.This is from the IBM Infoprint 1552.


A 917 transfer roll error code on all models at service level may
display if an incorrect level HVPS is installed in a printer that has the erase lamp assembly installed.
Check to make sure the correct level HVPS is installed.

Feb 11, 2010 | Office Equipment & Supplies

1 Answer

Error code 917.00 "service transfer roller" won't clear


This is a transfer roll error. Take the toner cartridge out and clean the area under it. The transfer roll is a roller which is right under the toner cartridge. make sure the ie is clean . It may need to be replaced.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 30, 2009 | Lexmark T640 Laser Printer

2 Answers

Lexmark t644 error code 917.00


This error indicates that there is a charging problem with the transfer roller. You could start by cleaning the contacts for the transfer roller (power off printer first). The transfer roller is the black foam-like roller under the toner cartridge. Handle it with paper because the oils on your hand could damage it. To remove it, just pry under the far left side with a screwdriver. Lift and pull to the left to remove. If this does not fix it, then you have a more serious problem. It could be one of the arms or the HVPS.

May 07, 2009 | Lexmark T642 Laser Printer

2 Answers

Printer problem


Your transfer roller needs replacing.

Feb 22, 2008 | Lexmark T630 Laser Printer

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