Question about Brother MFC-5840CN All-In-One InkJet Printer

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Brother MFC-5840CN Will not print and message say's, "Unable to clean. See chapter in user guide". I don't see anything that can fix this problem. I have been successful in the past with turning it off and unplugging. Now, that won't work.

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  • 159 Answers

Inside the machine is a large plastic box packed with felt pads. The machine cleans its printheads by squirting ink through all the nozzles to blast them clear, then pumps that used ink into the Ink Absorber Box. When it calculates the the box is getting full, it puts up the message you reported. The box (Brother part number LF4818001) is a fairly cheap part, but getting to it is kind of complicated. Instructions for the nearly-identical model 5440 are here. Two other options worth considering are finding a local servicer on brother's website, or replacing the machine.

Posted on Feb 15, 2010

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My brother 5840CN. lit says unable to print. the manual says to take the jam out - there was no jam. Turn it off, then on. i did that. It still says unable to print, look at troubleshooting page


errr.....No, no it does not. The Manual says that "unable to clean" means one of two things.....
1. The MFC has a mechanical problem.-OR-2. A foreign obstacle, such as a clip or ripped paper, is in the MFC.
but regardless, I don't believe it *IS* a 'cleaning' problem per se.Try resetting the power purge counter.



Press menu > Mono Start > 4x Arrow up after another. All lights will flash.
1. Power clean - Press 7>6>4 >Mono? Start.
2. Power Purge: 7>6 >3 >Mono Start.
Press 9>9 to exit maintenance mode. Run a print quality test print.
http://www.brotherprinterrepair.com/cleaning-a-brother-mfc-420cn-printer-head/


Tallon41

Sep 16, 2012 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

It reads Unable to Clean - Refer to Mainenance Chapter. I do not have the Trouble Shootin guide. Please let me know how to fix this. Thank you


Found this on web. You can download the manual and user guide there.
If you find this helpful, pls rate me.
Thanks

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_5440CN_5840CN_EN_108.PDF

Cleaning the MFC printer platen
? Be careful not to touch the paper feed star wheels or encoder
film.
? Be sure to unplug the MFC from the AC power outlet before
cleaning the printer platen.
? If ink is scattered on or around the printer platen be sure to wipe
it off with a soft, dry, lint-free cloth.


a17870d.jpg

Apr 06, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Unable to clean


you might try cleaning the grid on the drum cartridge with a fine brush like a painters brush

Jan 13, 2009 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Printing after being on same phone line as printer/fax


This link will open the Users Manual, but you will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open it.

Go to page 12-4 in Chapter 12, Troubleshooting and routine maintenance. Follow the actions recommended for the Unable to clean error message (and the four other Unable to... error messages).

Jul 04, 2008 | Brother MFC-3240C All-In-One InkJet...

2 Answers

PRINTER SAYS UNABLE TO PRINT USER'S GUIDE CHAPTER TROUBLESHOOTING


This is a common problem. If this is under warrenty get it repair or exchanged. There is a lot of people on here that are having the same Problem

Feb 13, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Print function stopped working. Brother MFC 5840CN


First things first:

press menu then start bk-copy then fourtimes arrow-up button. machine will display an error code no. plz post AS A NEW POST again.

BTW: The update has nothing to do with the stopping of the machine!

Jan 10, 2008 | Brother MFC-5840CN All-In-One InkJet...

7 Answers

Unable to print, See troubleshooting and general maintenance in User's Guide, however, I do not have a User's Guide! What to do?


unable to print, See troubleshooting and general maintenance in User's Guide, however, I do not have a User's Guide! What to do?

Nov 14, 2007 | Brother MFC 420CN All-In-One InkJet...

3 Answers

IT will not print.


Error message Unable to Change Unable to Clean Unable to Init Unable to Print Unable to Scan Cause The MFC has a mechanical problem. OR A foreign obstacle, such as a clip or ripped paper, is in the MFC. Solution Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in the memory 1. Press Menu/Set, 9, 0, 1. 2. If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. OR If faxes are present, you can transfer them to another fax machine. Go to Step 3. OR You can forward the faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4. Press Black Start. 5. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1 Transfer faxes to your PC You can move the faxes from your MFC?s memory to your PC. 1. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. OR To keep all faxes in the MFC?s memory, press 2. 4. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User?s Guide on the CD-ROM.)

Sep 01, 2007 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Printer problem


MFC 5840cn - lcd shows 'unable to print see troubleshooting and routine'

Aug 20, 2007 | Brother MFC-5840CN All-In-One InkJet...

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