Question about Brother DCP 115C All-In-One InkJet Printer
Kindly Confirm, was there a Paper Jam prior to this message?
If Yes, The paper jam you had probably lifted the long, thin, plastic encoder strip in the pathway out of its slot, giving the false indication of a paper jam. In order to put it back in its place, please carry out the following steps:
1) Lift the cover and remove the two plastic panels covering wires. Mark down the position of cables, then remove them, and remove the now-freed top scanner section entirely.
2) Remove the screws from the top plastic shell. There's two in the back and four in the front. There's also two plastic tabs in the front that must be bent aside before you can remove the top shell.
3) Gently put the encoder strip back in its plastic guide, and check if you are able to get your printer to work all right thereafter.
If you are not comfortable carrying out the steps, I would strongly suggest you to have it repaired by your local Brother service center, without causing further complications.
If there is no Paper Jam, let me know.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Feb 09, 2010
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Posted on Jan 02, 2017
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