Question about HP Officejet 5610 All-In-One InkJet Printer

1 Answer

My Officejet 5600 printer prints perfect. However, sometimes it grabs the paper, then says paper Jam. and, it doesn't have a jam. Because of this problem, I can't align the printer. It prints the align paper perfect, then grabs the paper after it prints it. when I pull the paper out, it says paper jam. I push OK. it says cancelinng alignment

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  • eqr5 Feb 08, 2010

    Thank you. Solution accepted

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Hi


Thanks for using FixYa. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the cartridges and visually inspect). Turn printer off and unplug the printer from all cables (power, USB, etc). Try to hold it upside down and gently shake it so that if there is any paper inside it’s removed. If still it’s not resolved then clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 08, 2010

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