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Sony Cyber-shot  DSC-T20 Digital Camera
Problem for Sony Cyber-shot DSC-T20 Digital Camera

Vibration when using the Sony Cyber-Shot dsc-t20




By Marlanep on Feb 22, 2008

" "
the camara is only a few months old and it is vibrating and not usable!!!
help

Same Problem

Apr 21, 2009

-   I bought my Sony DSC-T20 at Harvey Norman's Electrical in Dec 2007 and started vibrating six months after but the problem persisted and became worst after the 12 months warranty expired. So frustrating because it such an expensive camera! Does anyone know if Sony fixing them outside the warranty period for free? -   gicelle

Apr 17, 2009

-   I bought Sony T20 in Nov 2007 from Singapore & my camera has the same problem. it has become so useless now due to this. pls help! -   Sashya

Mar 16, 2009

-   Sony Cam SUcks! While using the camera, it vibrats -   Guest

Jan 03, 2009

-   Same problem here. I hope Sony takes care of this. The camera was a gift, as many are and it's very disappointing.

-   Guest

Sep 12, 2008

-   vibrating problem

-   adenpc

Best Solution

posted on Oct 09, 2008
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Sony have identified a problem with the DSC-T20 camera, where photos can’t be taken because of vibrating of the camera body. This is due to a mechanical problem with the lens. The problem only applies to DSC-T20’s with certain serial numbers. Sony are offering a free out of warranty repair to solve the issue. Sony Europe Public Notice
Public Notice and apology to the customers of Sony Digital Still Camera DSC-T20
Thank you for your continued interest in Sony products.
Sony has recently discovered an issue with the Digital Still Camera “Cyber-shot” DSC-T20.
Sony will offer a free out of warranty repair to solve the issue. Please contact the nearest Sony Service Centre.
We apologize for any inconvenience this may have caused and your kind understanding and cooperation would be much appreciated.
Symptom and cause
Pictures cannot be taken because of vibrating of the camera body. This is due to a mechanical problem with the lens.
Applicable model
Digital Still Camera “Cyber-shot” DSC-T20
The problem described above applies to models with serial numbers in the following range.
Applicable serial numbers
Model Serial N° range
DSC-T20/B 1455101-1466400
DSC-T20/B 1450001-1477900
DSC-T20/B 1455601-1455800
DSC-T20/B 1455401-1465100
DSC-T20/P 1453701-1453900
DSC-T20/P 1452701-1459500
DSC-T20/P 1453501-1453700
DSC-T20/P 1454901-1455100
DSC-T20/S 1454101-1482390
DSC-T20/S 1453901-1479100
DSC-T20/S 1454301-1463900
DSC-T20/W 1453301-1467100
DSC-T20/W 1452901-1456000
DSC-T20/W 1455801-1459800
How to check the model name and serial number
The model name and serial number are located on the sticker attached to the bottom of the camera.
Period of free repair
From 17th July 2008 to 16th July 2011
Notes
* Please make a backup of your camera’s internal memory data prior to sending it to Sony service center in case recorded data is lost during its repair.
* Sony cannot be held liable for any loss of data when cameras are submitted for repair.

Solution #2

posted on Mar 18, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
i have that problem too, at the begging i would put the camera on its back laying on a flat surface and then it work again but i found out i had to keep doing this process for it to work.

Solution #3

posted on May 11, 2008
Somewhat Helpful)

razirafi

Rank: Apprentice 
Rating: 68%, 5 votes
Well, it seems that this is either a manufacturing defect or a defective/sub-standard part being used in the product. It would do Sony well to address this problem immediately so that all of us Sony lovers would continue to believe in their products. If this can be solved via a firmware upgrade then I hope Sony can guide us through it.
Comments:

May 17, 2008

- Hello, I posted my solution here yesterday with two photos but I don't see it anywhere here.

May 18, 2008

- I posted a propsed solution about 3 days ago but sadly it did not come out here. so here it is again but in a more condensed form. The image stabilization lens "rides" on a sled that is physically coupled to a permanent magnet and moves on two axes. Below this magnet are about four coils that are each individually controlled by the stabilization system. For some reason this system goes haywire and causes this lens to just vibrate about wildly, causing the blur that you see in your LCD display. I tried disconnecting the connection to the coils but the camera needs to "see" these coil loads so it gives out an error code. What I will try next is to take off the permanent magnet although by doing this the lens might still move about because the coils will no longer be able to hold the lens steady. Anyway, I will try this out and maybe secure the lens permanently to stop it from moving. This will render the stabilization system useless. I will soon post the results of this solution. I am taking this approach because I don't want to pay for it to be repaired by the manufacturer as I am planning to give this to my brother and get myself a new Canon.

May 26, 2008

- Hello again:

I already removed the permanent magnet that floats in the stabilizing coils and now the nasty vibration is gone. Optical image stabilization (primary anti-blur) is also non-existent now but with the zoom range of this camera, you can't zoom in that close to the point of having camera shake. The secondary anti-blur system is merely an auto-high ISO shift. In the photos I have placed the magnet on the left side of the lens-shift mechanism.
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Solution #4

posted on Sep 21, 2009
Not Rated)

johnco1

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Rating: 0%, 0 votes
I can't find the official page where Sony offers instructions for a free repair - does anyone have the link?
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Solution #5

posted on Sep 11, 2009
Not Rated)

christ139

Rank: Apprentice 
Rating: 0%, 0 votes
I have been using Sony T-20 for about 2 years and I only experience the vibration now. The weirdo thing is that it only vibrates after few shots. What should I do? Should I bring it to camera shop to repair or let it be and get a new one.

Please help!
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Solution #6

posted on Sep 29, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Delete all files and scan the camera with the latest antivral software. It has worked for me!

Solution #7

posted on Sep 20, 2008
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Guest

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CAMERA KEEP VIBRATING -.- SO PISSING OFF -.- >_<

Solution #8

posted on Jul 03, 2008
Not Rated)

kissless_f

Rank: Apprentice 
Rating: 0%, 0 votes
me too. im am filipina and my DSC-T20 has this vibrating problem too! my boyfriend gave it to only dec of 2007 and the vibrations keep happening and it's sickening to see this gift close to being useless... help!
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Solution #9

posted on Apr 22, 2008
Not Rated)

jhayene

Rank: Apprentice 
Rating: 0%, 0 votes
Hello there. Bought my T20 just last december and as early as January 9, I am already experiencing vibration on my camera. Don't know what is the solution to this problem but whenever it is time for me to bring it to the vendor, it came back to normal mode. Today is the 2nd time I experienced vibration 04/22/2008. If anybody here can help, I am from the philippines - jhayene@yahoo.com

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Solution #10

posted on Mar 28, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
is there any Filipino who's also encountered t20 vibration? sol_122184@yahoo.com

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13 Other Users Have The Same Problem - Continued

Comment by albythomask, posted on Sep 03, 2008

i too face this problem wen using the cam.I bought it from India.

Comment by germguerrero, posted on Jul 11, 2008

please I live in venezuela and need help but i dont speak much english

Comment by Guest, posted on Mar 27, 2008

how can i fix it???? my dsc t20 is vibrating

Comment by anishro, posted on Mar 17, 2008

Cyber-Shot dsc-t20 problem: Vibrates when switched on

Comment by Guest, posted on Feb 27, 2008

Seems like many people have this annoying problem. I just filled out a repair form at sony.com. The camera does have a 1 year warranty so I will try that and see what happens. Hopefully Sony can give me a new DSC-T20.

Comment by parmeet, posted on Feb 26, 2008

Ya! The first 2 months i enjoyed the T20 i bought from MD Mustafa in Singapore. Than suddenly i started getting the "vibrations" rendering the camera almost useless. When the camera is "cold" i can shoot say 7-10 pictures and the screen starts vibrating. I feel that he software that stabilizes the picture goes hay wire. Please help as Sony India washes their hand off any product not bought from Sony India.
I cannot believe Sony's camera would have these problems. HELP!!!!
I kind of feel good now that i find there are others who have faced similar problems. my e mail id is : compressed_air@vsnl.com

Comment by dbsingh, posted on Feb 24, 2008

DSC T-20 I bought had the same vibrating problem. After fixing the problem the quality of pictures are not good.

Comment by darsktm, posted on Feb 24, 2008

my dsc t20 also vibrates & starts shaking by itself & wont focus

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