Question about Brady ID PAL Thermal Label Printer

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Brady ID Pal. Display says:

Brady ID Pal. Display says: "Insert Labels" when labels are inserted and I try to enter text or numbers. Tried different Label Cartridge same thing.

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Brady printers have a sensor that reads information from the cartridge. The printer will not work if a connection cannot be made to the cartridge.The most common cause of failure is in the cartridge and switching to a different cartridge usually fixes that problem. Having the same problem with two cartridges is starting to indicate there is a failure in the printer, although it is possible (but not likely) to have two cartridges in row fail. A good first step is to be sure the printer is clean. If that doesn't work you'll most likely need to send your printer in for repair. A good source of free tech. support for the Brady ID Pal is Graphic Products. They even help people who are not their customers, They also do Brady printer cleaning and some repairs. They have an online for for requesting tech. support located at: or you can call 1-888-326-9244.

Posted on May 25, 2010


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Someone with electronic troubleshooting experience will need to look at it. You might spend as much to fix it as buy a new one. Don't throw it away, someone will buy it like that on eBay or Craigslist. Sell it "as-is", disclose " will not power on".

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After cleaning again connect it with PC and turn on. Now give a look. If you face same problem then Un-install the printer driver and software from the PC. Then restart the PC and Printer both. Now connect the Printer with PC via USB and install again the driver & software (Check if there are any new drivers on the website) .

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Hi - My Brady IDPAL says it is printing, but nothing actually prints... silence. I was reading about the "insert labels" contact issue. It not that.

Hello, this is a response from Brady's technical support team. Please try this:
The three contact pins in the printer are not making contact with the smart cell computer chip (the shiny silver pad at the bottom of each cartridge). The occurs after the printer is dropped or after shoving
cartridges in at an angle.

To remedy, remove the cartridge and look at the bottom of the cartridge opening (just above the Power button). Take tweezers or needle nose pliers and pull slightly on the pins (outward, and towards you). Please double-click and View the file below for a picture of the pins. Once these metal contacts are out far enough to make contact with the smart cell (computer chip) on the label/ribbon cartridge, the printer will know that labels are loaded.

In addition to the Insert Labels error, contacts that get pushed in can result in two other issues:
One, the printer will only print if the cartridge is pushed down
(which makes the smart cell touch the contacts).
Two, if one or two, but not all three, contacts are not all the way out, the printer may only print on half of the labels (because it is only reading some of the silver bars on the cartridge's computer chip, and narrow media activates only one or two bars, where as wide
media activates all three).

We'd be happy to help you directly if needed. Brady Technical Support at 1-800-643-8766 Please leave your name, and phone number or email address, if you are unable to speak to someone. Our Technical Support business hours are Monday through Friday, 6:30am to 6:30pm US Central Time.

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