Question about Acer Aspire 3690-2900 Notebook

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I think I have a bad hard drive on my Acer model #BL50. I can't get past the acer logo screen. Help! What do I do?

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  • lries199 Feb 08, 2010

    I don't have a Windows disk (I'm running XP) I can, however, run from an Ubuntu disk IF the hard drive is removed from the laptop. I had my tech (I work for a telecommunications company) insert the hard drive into an external reader & it didn't even register. I get the start up screen, I push F2 for set up & it says Please wait... It never moves from that screen...

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If you have a Windows disk, put it in the CD and see if you can boot from that. You didn't say what operating system you have, but you should be able to boot from a CD/DVD if the system is working properly.
Once you boot it, you'll need to get to the command prompt (varies according to your operating system) and see if you can see drive C:
You should also, on startup, press the key that puts you into setup (normally F2). You can then look at the system devices and see if it reports that there is a hard drive. If it fails the tests, above, then your hard drive is probably bad.

When checking this, I always see if I can get to the drive by booting from a CD/DVD first.

Posted on Feb 08, 2010

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  • Art Ellison
    Art Ellison Feb 08, 2010

    It certainly looks like it has gone TU on you.
    The fact that the company tech could not see the drive using an external reader proves that.
    The good news is that those hard drives aren't all that expensive. Hope you have a recovery disk for the computer.


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For the sort of problems you are having, I always keep a Puppy Linux CD handy. The computer can be booted from the CD/DVD drive using Puppy Linux, which is a free download and which includes the excellent Gparted (Gnome PARTition EDitor) program, with which you can analyse the computer's Hard Drive. I recently had a non-working 6 year-old Acer laptop given to me in which the Hard Drive appeared to be dead, but Gparted told me what was wrong with it (a missing Dial Label and corrupted Master Boot Record) then helped me to fix these problems. This 110 gigabyte Hard Drive has been working perfectly ever since. Puppy Linux is compatible with other operating systems and will not (unlike some other Linux distributions) try to take over your computer. Puppy Linux is available as a free download from here:

http://ftp.nluug.nl/ftp/pub/os/Linux/distr/puppylinux/puppy-4.2.1retro-k2.6.21.7-seamonkey.iso

Posted on Feb 09, 2010

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Posted on Jan 02, 2017

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