Question about LG 50PB4D 50 in. Plasma HDTV

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TV guide abruptly stopped receiving information

TV guide worked fine for months, then one morning, it just said it had no information and hasn't worked since.
When we turn on the tv, it goes directly to the tv guide screen which says it has no information.

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  • wehs61 Feb 08, 2010

    off-air, if that is antennae.

  • Scott Eckhardt May 11, 2010

    Do you have Cable, Satellite, or Off-Air TV reception?

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Off-Air reception (Antenna) of TV Guide comes from a supplier called Rovi (formally known as Macrovision, Gemstar). They have supplied your local CBS affiliate with a TV Guide application known as SCTE 127 or VBI in MPEG. Follow these steps until you have found a solution to the TV Guide - No Information Available.

1. Check to see if your local CBS station is coming in clearly not tiling.

2. Reset your TV Guide through your TV Guide Menu, for more information copy and paste the link below. (What usually works for me is setting up the guide by putting in 99999 for the zip code then answer all other questions. After it says your TV will receive the guide in 24 hours then setup the guide as you normally would with your zip code).

http://www.rovicorp.com/support/13094.htm?link_id=topnav

3. Contact your local CBS affiliate engineer and see if they are having problems with the TV Guide transport stream i.e. SCTE 127 or VBI in MPEG

FYI if you get your service from a Cable TV company they will have to pass this information through their system commonly referred to as Passing PIDS.

Posted on Feb 08, 2010

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Symptoms / Customer Description
TV Guide issues.
Example:
1. Not getting the correct info, or no information.
2. TV Guide giving double channels.
3. TV Guide grid comes up but no information.
[Primary Symptom Code: 118X ]

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