Question about Office Equipment & Supplies
Check your installed print server software for 32-bit and 64-bit versions. Both versions need to be on the machine that is directly connected to the printer, if you have a mix of the two types of Operating systems. 32-bit XP is very common and Win7 64-bit is becoming widespread.
(For HP printers using the manufacturer's UDP software, I found that if the printer was installed directly on a 64-bit Win7 machine, it failed. After installing the 32-bit software version in addition to the 64-bit, all the problems went away.) At least with the HP software, we did have a few minutes of confusion trying to find where the driver actually ended up. Double-clicking the downloaded file unpacked the drivers but didn't install them at the same time.
I hope this helps.
(obviously there are no firewall problems. I'll also assume the printer drivers were loaded without a problem on the two individual machines. This may have meant connecting it to the XP computer for a few minutes via the USB cable with some printers; consult your manual or the online support for the model.)
Posted on Feb 08, 2010
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Posted on Jan 02, 2017
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