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After adding a network printer which is on a Windows 7 computer - on a XP computer it is possible to open the printer but printing test page crashes windows explorer

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  • cbf4 Feb 08, 2010

    I have connected the printer directly to the XP computer and it works fine.
    The printer works fine connected directly to the Windows 7 computer.

    The XP computer is able to view the W7 computer and able to add the printer that is connected to the W7 computer and even
    open it to view the queue & proporties. It is when viewing printer properties on the XP
    computer and then selecting print test page that the error msg comes up - explorer has
    crashed, send crash report etc..... nothing obvious in the various logs.....

    same problem and symptoms on a 2nd XP laptop -

    I have disconnected, deleted printer and reinstalled printer on W7 computer

    Both computes are on a local network - connected to a wireless router/hub.

    File sharing -XP can read/write file system on W7 - is fine


  • cbf4 Feb 09, 2010

    How do I check that 32-drivers are installed?
    I try to install them with a Samsung executable but it aborted installation because
    of running on a 64 machine - so if they are missing how do I get 32 driver installed
    on a 64 machine?
    thanks


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Check your installed print server software for 32-bit and 64-bit versions. Both versions need to be on the machine that is directly connected to the printer, if you have a mix of the two types of Operating systems. 32-bit XP is very common and Win7 64-bit is becoming widespread.

(For HP printers using the manufacturer's UDP software, I found that if the printer was installed directly on a 64-bit Win7 machine, it failed. After installing the 32-bit software version in addition to the 64-bit, all the problems went away.) At least with the HP software, we did have a few minutes of confusion trying to find where the driver actually ended up. Double-clicking the downloaded file unpacked the drivers but didn't install them at the same time.

I hope this helps.

Cindy Wells
(obviously there are no firewall problems. I'll also assume the printer drivers were loaded without a problem on the two individual machines. This may have meant connecting it to the XP computer for a few minutes via the USB cable with some printers; consult your manual or the online support for the model.)

Posted on Feb 08, 2010

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  • Cindy Wells Feb 08, 2010

    The crash makes me think that it is a communication error of the type I described. With certain HP printers, I needed to install their Universal Print Driver for PCL5 for both 32-bit and 64-bit Operating systems on the machine physically connected to the printer. Otherwise I saw the printer on the network but couldn't get any document to go through. The UPD acts as a print server and interprets the data as it comes over the network into a printer-ready format.

    In between my tests, I had to force the queue on my XP machine to empty with Start Run "Net Stop Spooler" and "Net Start Spooler" (omit the quotes). Otherwise the first test page stayed in the queue through reboots.

    Cindy Wells
    (At first glance, just having the local drivers and the 64-bit UPD driver seemed like it should have covered the 32-bit option. However, 3 hours of fussing proved the need for the 32-bit version. It's certainly worth you checking your printer's documentation and drivers.)




  • Cindy Wells Feb 09, 2010

    Since you mention Samsung, then it's not one of the printers I've set up on network servers in the past (HP, Epson and Oki). Most of the Samsung printers I've read the manual for had an ethernet port and got set up by connecting them to the router or switch. You need to look up creating a print server for your printer. HP makes it simple.

    I wish I could be of more help.

    Cindy Wells


  • Cindy Wells Feb 10, 2010

    I finally found the Win7 related help page that I'd forgotten:http://technet.microsoft.com/en-us/libra... . This is how to add drivers once you have the print server installed (like the Universal Print Driver I've mentioned before). Perhaps with additional information on your printer, I could find the appropriate driver for your model. (We've only done HP printers with Win7.)

    Cindy Wells

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