Question about Lexmark X6650 4-In-One Wireless InkJet Printer

1 Answer

I keep getting the 'Left Cartridge Incorrect' message despite using a genuine Lexmark 36XLA cartridge. The error started a few weeks ago so have taken the cartridge to get re-filled in case it was just out of ink (I paid extra for the XLA version as it can be re-filled supposedly). Have re-inserted the cartridge and still getting the same error - CAN ANYONE HELP AS I AM PULING MY HAIR OUT!!!

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  • tricktjm66 Feb 08, 2010

    It was indeed a new, genuine factory cartridge when it was first purchased and the problem appeared before it was empty.

    I had it re-filled today to see if that cured the problem but to no avail.

    Thanks

    T


  • tricktjm66 Feb 08, 2010

    Hi Don

    It was a new, factory genuine cartridge when I purchased it. The error started before the cartridge was empty and I decided to have it re-filled today just to see if that cured the problem but to no avail.

    Thanks

    T

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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Posted on Feb 08, 2010

  • Don  Farrell
    Don Farrell Feb 08, 2010

    T,



    Okay, just the act of refilling the cartridge voided the warranty on that cartridge.



    May I strongly suggest that you either purchase a factory new 36 XLA cartridge from Lexmark or check in WallMart or Office Depot for a standard cartridge.



    If the new cartridge also fails, call Lexmark and exercise the the new cartridges warranty.



    Don

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