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I use a Unisys uds9718 lazer printer. It has a false paper jam error message. I believe a spring by the paper rollers became detached & I am not sure where it is supposed to go.

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  • bkaytalley Feb 08, 2010

    tried your suggestion. It is giving me an error code of 241 paper jam.

  • bkaytalley Feb 08, 2010

    my unisys9718 laser printer is givivng me a false error message (paper jam 241). I have turned it off, unpluged it and looked everywhere & I am not finding a paper jam.

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2 Answers

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  • Master
  • 1,555 Answers

  • When you first receive this error, do the following:
    1. Take out paper tray 1.
    2. Remove any jammed sheets of paper you find there.
    3. Once you have done this, reinstall the paper tray and try printing again.
      Note: You may receive a message informing you that another sheet of paper is jammed elsewhere in the printer. If so, please open the front door and remove the toner cartridge. Also open the rear door of the printer (and the duplex option if a duplex unit is installed). Remove any and all jammed sheets of paper you find. Then try printing again.
    4. If the printer jams again with a 241 Paper Jam error message, look to see if it has tried to feed a sheet of paper out of the tray.
      • If paper is not leaving the tray and no paper appears to be jammed anywhere in the printer, remove paper tray 1 once again. Make sure the paper is loaded correctly in the tray. With the tray removed, you can also check the feed/pick rollers. Do the following:
        1. Look into the printer where the tray goes.
        2. Look for two tan-colored rubber rollers (circled in green in the picture below). These are the rollers that grab and feed the paper up into the printer.

          I use a Unisys uds9718 - pattlnk_152005_208-pick%20rollers.jpg
        3. Clean off the rollers with a dry cloth and try printing again.
        4. If the printer still will not pull any paper, your feed rollers may be worn. As a temporary fix, you can try flipping the rubber feed rollers inside out. Remove paper tray 1 again and carefully remove the rubber tire off each of the roller wheels. Then flip the rubber tire inside out and put it back on the wheel. Caution! Be very careful not to damage the rubber tire when doing this.
        5. If either step 3 or 4 fixes the problem, your feed rollers are worn and will eventually need to be replaced. However, you should be able to continue to use the printer temporarily.
        6. If the paper still does not feed at all, the feed motor to tray 1 may not be feeding the paper. In this case, the printer will require service.
      • If paper is feeding out of the tray but getting jammed, you may be able to pinpoint the source of the problem by taking a close look at where the leading edge of the paper is stopped.
        • If the paper is getting jammed right at tray 1, a small piece of paper may be stuck in one of the rollers at the front of the printer. Do the following:
        1. Remove paper tray 1.
        2. Look into the printer where the paper tray goes. Look upwards into the very front of that area. You should see a slot or guide where the paper will go once it is fed out of the tray. Towards the left-hand side, there is a set of feed rollers. A small piece of paper can get wrapped around one of the rollers here.
        3. If you see a small piece of paper stuck in one of these rollers, try to remove it.
        4. If you cannot reach it or it cannot be removed, the assistance of a service technician will probably be needed.

          Note:
          To complete steps 1-3 above, it may help to lay the printer on its side. If you do this, please use caution when lifting the printer. Remove the toner cartridge and the paper tray before setting the printer on its side. Also make sure the printer is powered off and unplug any and all cords, especially the power cord, going into the printer. Refer to the photos below for guidance on where to look into the printer for the feed rollers. The rollers are located in the area of the printer highlighted by the yellow circles.

          pattlnk_152005_2035-alignment2.jpg
        • If the paper is getting past the front of the printer and jamming elsewhere with a 241 Paper Jam error, do the following:
        1. Look for any obstructions at the leading edge of where the paper is jamming.
        2. If you are not able to find (and remove) any obstruction, the printer will probably need service to isolate the problem and replace the failing component.
  • Another way you can find out if your printer will require service for this issue is to obtain the secondary codes for the paper jam error. To do this:
    1. As soon as you receive the 241 Paper Jam error message, press and hold the Return button.
    2. While holding down the Return button, press the Select button. Two lines of numbers will appear on the printer screen. These are the secondary codes.
    3. If the top line of the secondary code is 8E XX 06 X1 (where X can be any letter or number), the problem could be with the pick motor for tray 1. This will probably result in the printer needing service.
  • You should also check the type of media you are using. Are you printing on regular plain bond copy paper?

    If not, try printing again with plain copy paper. Certain specialty papers - letterhead stock, label stock, and card stock - can promote jamming. Testing the printer with plain paper will eliminate special media as part of the cause of the jamming. Even if this special paper has worked fine in the past, please test the printer with plain copy paper before arranging to have the printer serviced.

  • If you continue to receive the jamming error after checking all of these possibilities, the printer may require service.
You may also receive this error when printing from tray 2 or tray 3.

Posted on Feb 09, 2010

  • Aruna Singh
    Aruna Singh Feb 25, 2010

    did you try the methods or you need me to provide you with diagrams

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  • Master
  • 8,619 Answers

Hi

Thanks for using FixYa. Switch off the printer and pull out the plug from the power socket and mains. Switch it on again after 10-15 minutes. Open and close the doors and remove the toner cartridges and re-insert them after 5 minutes. The printer give a paper jam error when switches aren't activated at the right time or due to a piece of paper stuck in the machine, paper removed where the printer thought there was paper, or a bad switch. If the printer is giving this error immediately after you turn it on and you can't find any foreign object it is called a "false paper jam" and need service. This might be a minor problem, a stuck lever, or dirty contact or an inexpensive switch that needs to be replaced.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 08, 2010

  • Rylee Smith
    Rylee Smith Feb 08, 2010

    If thats the case then first,
    verify that there is actually no paper jam (open all the doors, take out the
    paper tray, take out the cartridges and visually inspect). Turn printer off and
    unplug the printer from all cables (power, USB, etc). Try to hold it upside
    down and gently shake it so that if there is any paper inside it’s removed.
    If still
    it’s not resolved then clean the print head. To clean the print head take a hot
    water towel with the printer unplugged and the cartridges out, clean it till the
    time you see there is no ink residue on the towel.






    Please do accept the solution if the issue is
    resolved or else revert for further assistance.






    Thanks

    Rylee




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