Question about Lucent 1872 Corded Phone

1 Answer

The phone cuts off after a few seconds when someone is trying to leave a message.

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  • Don Friedman Feb 08, 2010

    There were no messages on the system but I pressed delete anyway just to confirm that the memory was empty. Then I removed the cards covering the memory area and depressed what I think is the reset button. I am not totally sure I pressed the right button. I used a paper clip to press a button to the right side of the phone just to the right of the "lower" button.


    I then called this phone and the problem did not go away. And in fact did not record the short message I tried to leave.


    Any more ideas?


    Don

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  • Master
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Hi,

The system is capable of recording a message up to 4 minutes long. There are 3 main causes of incomplete messages

1) If a caller leaves a very long message, part of it might be lost when the system disconnects the call after 4 minutes.

2) If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call.

3) If the system’s memory fills up during a message, the system stops recording and disconnects the call.

If you find that this problem is happening with all messages then the problem is with the memory or a corruption of the system and there are two remedies.

1) Individually select and delete old messages in order to free up memory for new ones - to do this simply press delete whilst listening to an old message.

If you want to delete all messages press and hold down the delete button until you hear an announcement that all messages are deleted. This only works if you have listened to all of your messages. If there are new messages on the system it will beep 5 times to indicate that no deletion has occured.

2) If the problem persists you will need to reset the system. To do this;

Remove the directory card and its plastic cover from the memory button area.
You will see the reset button. The button is recessed. Use the end of a paper clip to press the reset button.

Be aware: If there is a problem with the system, pressing the reset button will completely reset the system, and might delete any messages as well as your announcements. You may have to record a new announcement.

Thanks for using FixYa. If the solution works please do leave a vote for it.


Posted on Feb 08, 2010

  • Radio Code Pro
    Radio Code Pro Feb 08, 2010

    Hi,



    The reset button is actually recessed into the body hence the need for the paperclip. The location sounds correct. I would suggest the precaution of recording a new announcement and ensuring that it is attributed to the correct mailboxes - usually mailbox 1 and 2.



    There is a secondary 'announce only' feature on this phone which plays an announcement only but does not record a message - however this is for mailbox 3 and 4 only and is usually accessed from outside via a touchtone phone.



    To record a new announcement.

    1
    Press ANNC.

    2
    Choose the announcement location by pressing select until the appropriate mailbox is displayed (In your case assign it to mailbox 1 and 2).

    3
    Press Record and then begin speaking after the beep.

    4
    When you are finished - press Stop. You should now hear your announcement.



    Try the answering machine again to see if it records.



    If this fails to work try the reset procedure again - hold the paper clip down on the reset button for five seconds or so to ensure a good contact.



    If these steps fail it would indicate a problem with the memory itself I am afraid.


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