The gray tray that clean water and soap are dispensed into (through) seems to hold water because every time I tint the handle to pull back the machine, it pours or drips water onto the floor. The water/soap holder is not leaking.
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most of the Bissell carpet cleaners that have the water heating feature stop pumping water at one time or another. Make sure the belt is still on the pump and if it is then the problem is probably in the heater core in the handle. Hard water deposits plug the tiny little water ways inside the heater core. Pull the heater core and take it apart and clean it with a strong scrub brush and I think vinegar works for cleaning I was told. I just use soap and a brush. Then flush all your lines with hot water. The cause is from hard water deposits or leaving the soap in the cleaner after you use it. Both will stop it from pumping water
There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
I haven't had this particular issue (yet... knock on wood!) with my Bissell, but remember that the shampoo will not dispense with no water in the tank (the most common cause of this issue because sometimes you think it has water but it doesn't) or water not flowing through the machine due to clogged sprayers-- another issue-- but since you're getting water on the floor that is not your issue-- or with the handle locked in position. If none of that fixes it, try removing the shampoo container, stand over a sink, and push your finger up inside the grommet where the shampoo container mates with the Bissell. Shampoo should dribble out. If it doesn't, unscrew the grommet (holding the container upside down of course so the shampoo doesn't gush out) and use your finger and running water to try and the grommet cleaned out.
If this isn't helping, it may be that your soap pump or soap dispensing trigger switch are defective.
I assume you've changed the flat belt and it's working o.k. So, the next thing to check is the bucket seat. When the bucket is set down into the machine, the bucket valve is opened by the center pin on the receiver in the floor of the machine. You should put clean water into the bucket and install it. Wait a couple of seconds and remove it. Inspect the receiver and see if there is any water in it. If not, check the valve in the bucket and make sure that the rubber seal is in place. Sometimes they come off and stay stuck in the receiver. This will not allow the valve to open. If the seal is stuck in the receiver, remove it and re-install it on the bucket valve and test again.
By the way, if there is no shampoo in the shampoo tank, and the mixture dial is set anywhere but off, the machine will not spray. The pump will suck air through the empty tank and will not pick up water from the main tank.
If there is water in the receiver after you remove the bucket, then the problem is likely in the heater. The heater is located in the center of the handle and you must open the handle by removing the hose storage rack and then the top of the handle. There are two screws behind the hose holder that are at the back/bottom of the handle and are recessed into the handle. Once the handle is open, the heater is obvious. You will find two clear hoses attached and they often become plugged at the connections, just inside the heater. You can clear this with a 1/8" drill bit. Remove the hoses and take the bit in you hand and gently insert and rotate. Once cleared, replace the hoses and reassemble. I hope this helps. Be careful. These machines are a maze of hoses and valves and can be difficult to reassemble. Be very observant whenever taking one apart.
One more thing. I have seen instances where the screws that hold down the hood in the area of the tank have broken through the plastic and will lift enough that the tank will not sit down far enough to allow the valve to open. Check here, too.
I hope this helps.
Does liquid squirt out of the hose. If it does then probably the heater inside the handle asm. is clogged. Take out the two long screw that hold the top handle on and remove it, then near the bottom of the handle, near the bottom are 2 more screw to remove. Then the front of the handle asm. will come off, pull the 2 tubes off of the heater and check the inlets to make sure they are open. It gets clogged up from calcium from saop deposits, but when you are down with the machine, run vinegar and water mix thru to clean out the lines before you put it away. Let me know if this doesn't fix your problem.
This could be due to dried out soap in the works below the dispenser. Try cleaning the hole, putting plain water in the soap dispenser to clean it out further.
You could just put some soap in with the water. Be sure to run lots of rinse water through afterward to clean out the heating unit.