Question about Dell Inspiron 530 Desktop Computer

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Our pc is not quite 1 yr old. Yesterday morning it was fine. Yesterday afternoon, when I turned it on it went into ''entering Power Save'' mode on the monitor with the tower fan running high and beeping. Dell said it's the integrated video card causing the problem and will send a tech with replacement in 2 days. Should I believe this? isn't it odd that I had just turned down their telemarketing call last week to extend the warranty on our 11 month old pc...

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As a former Dell tech, I can say with 99% certainty, there is no "kill switch" on the system. My evidence for that is as follows. If it's true, Dell would face a lawsuit to end all lawsuits. Not to mention all the bad press. Also, computer companies rely on customer loyalty. I've fielded many calls in which the customer says "I've always owned a dell. That's all i'll buy" ....etc. Those people will continue to buy Dell's products and recommend Dell to their friends. Now, if Dell manufactures their products to fail after the first year, word will get around quickly, customers will get disgusted, and those "i love dell calls" become "i'll never buy your stuff again and i'm gonna tell all my friends"...I've fielded calls like that as well. So, it's in Dell's best interest to produce quality systems. What's the use in making money on that repair bill, if you aren't going to buy another system from them in the future?

I hope that helps.

Posted on Feb 08, 2010

Testimonial: "Thank you. I"m still waiting for service tech to show up or call. Fingers crossed that happens. "

  • Josh Stingel Feb 10, 2010

    If you haven't heard from them within 24 hours of your dispatch being setup, call dell and let them know. they can verify that the onsite tech has the correct contact information, check part delivery status, and things of that nature.

    Dell, like all the other computer companies uses a 3rd party to do their repairs. It's usually Qualexserv. So, if there is an issue with getting service, don't hesitate to call dell support and let them know.

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