Question about Dell Photo 964 All-In-One InkJet Printer
I suggest yo contact dell, they may be able to send you some ink cartridges for testing or you could purchase some new ink (if the new inks doesnt work then its a hardware issue)
Posted on Feb 22, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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Mar 17, 2011 | Dell 962 Photo All-In-One InkJet Printer
Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer
Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section, read and
follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9.
Dell ink cartridges are only available through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage
for problems caused by using accessories, parts, or components not supplied by Dell.
1 Turn on your printer.
2 Lift the printer unit, and position the scanner support between the tabs to hold it open.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
3 Press down on the ink cartridge lever to raise each ink cartridge lid.
4 Remove the old ink cartridges.
5 Store the cartridges in an air-tight container, such as the storage unit you received with
your photo cartridge, or dispose of them properly.
6 If you are installing new ink cartridges, remove the sticker and transparent tape from the
back and bottom of each ink cartridge.
7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
8 Snap each lid closed.
9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until
it is completely closed.
See page 71, section 7 in the user guide:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
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