Question about Dell Photo 964 All-In-One InkJet Printer

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Dell 964 Low ink message when new cartridge is in place. There is no reset ink button in the maintenance section, the printer has been shut down, unpluged, cartridges have been taken out several times and reinstalled. incoming faxes will not print because of this problem. Can anyone help?

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  • mob36 Mar 02, 2008

    I replaced both B/W & Color cartridges, yet keep getting error message that color cartridge is missing. Any ideas?

  • grannydi May 22, 2008

    My Dell 964 will not reconize the color cartridge

  • Anonymous Jul 15, 2008

    Same here...costing big bucks for small business....this last one I'll ever purchase!!!!!!!!!

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I suggest yo contact dell, they may be able to send you some ink cartridges for testing or you could purchase some new ink (if the new inks doesnt work then its a hardware issue)

Posted on Feb 22, 2008

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Black cartridge is new. registers low ink level and does not print at all.


Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Mar 17, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Refilled ink catridges and printer still shows that the ink is low


If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

After inserting new cartridges jobs no longer print. If you go into maintenance mode on the printer it scrolls a message "align cartridges" across the display. If you press the Check mark button at that...


Are you using Dell Series 9 ink cartridges? Dell Series 9 ink cartridges have a sensor that cannot be reset. Article on refilling Dell ink cartridges

It is possible to get a Dell Series 9 ink cartridge with a bad sensor. Take it back to the place of purchase for a replacement.


Rick

May 21, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

How to fix error 1203


ERROR 1203 LEXMARK ERROR 1200 Error 1203 is an issue that occurs either when a cartridge is bad or the printer cartridge Slot is bad...

1 - try cleaning the copper contacts of the both carts and cart slot in the printer and try again..
or
2 - when error shows up, shut the printers power off; wait one minute and turn it back on press copy.

Or try

Reset Factory Defaults on the Dellâ„¢ 964 or 966 Printer

To reset factory defaults on the printer, perform the following steps:

1. Press the down arrow button until Maintenance is highlighted and press the Select button.

2. Press the down arrow button until Reset Defaults is hightlighted and press the Select button.

3. The printer displays a confirmation message. Highlight Yes and press the Select button

Note:
Some settings such as phone lists, time, date, and country are not changed.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks




May 15, 2010 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Error 1102 appearing


That's usually the sign of two things.

1. Did you reset the ink levels in the maintenance or settings and send them to the printer. If you didn't the printer may now think that the ink has completely run out.

2. It's possible the cartridge has become unseated and the contact circuit strips between the printer head and the cartridge are not making full contact.

Please Rate!!

Nov 25, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

New cartridges installed on my 964 printer. Error


Are you using a factory new ink cartridge?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
Don

Oct 27, 2009 | Printers & Copiers

1 Answer

Dell a940 error code 50c


From doing my research, I have found that the 50C Error message comes from the cartridge, usually if it has been refilled. If this cartridge is new, please return it to the place of purchase for a new one or a refund.

Here's what happens when you refill the Dell Series 2 ink cartridges. There is a sensor in them that cannot be reset.

Dell ink cartridges can only be purchased at Staples, Walmart or Dell's website.

Dell ink cartridges have a sensor that reports the ink level as low once it reaches a certain level. The sensor can not be reset. If you refill an ink cartridge that previously reported low ink, it may print fine, but the sensor will always report low ink. Buying or replacing ink cartridges with new Dell cartridges will resolve the low ink message.

Dell discourages ink refills. Refilling ink may lead to print quality problems, and even eventual hardware problems.


if u have not refilled ur cartridge and u still get this error i suggest u buy a new cartridge.....


good luck
have a nice day


Jul 08, 2009 | Dell Printers & Copiers

1 Answer

Printer 964


Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place
  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.
If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

Jul 02, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

I can't print in color on dell photo 964


try to uninstall ur driver and install it again

Jun 07, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Cartridge Problems.


Go to Printer & Faxes locate your printer> Right Click go to properties and maintenance you can reset the ink counter. hat should solve the problem.

Dec 05, 2007 | Dell Photo 964 All-In-One InkJet Printer

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