We had a paper jam a month ago that we had to tear the paper out. we think that a small peice of paper is in there somewhere as anytime we print something there is a small triangle that shows up about 5 times on the paper. any ideas how to remove the piece of paper> can we pop the top off? we have replaced all the cartidges so we know it isn't that.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is probably a small bit torn off somewhere. Unplug the machine, take the screws off and open up the lower portion from underneath to check. Use a flashlight. Always "fan" a paper ream before placing a pad of paper into the hopper drawer. Using thicker paper helps prevent jambs. Recycled paper, although good for the environment, is not good for printers or copy machines, it contains 20% virgin wood fibre and 80% paper mache'. Recycled paper tears easy as it doesn't have enough fibre to handle the forces of the rubberized spindles along the paper path. Machines that bend the paper twice in the paper path such as HP's are worse at jamming than are Epsons, for example.
This often occurs either shortly or immediately after a paper jam in which someone has to pull out the paper that was fed through, tearing it at the same time. A small piece is still in the machine somewhere. If there is a back panel you can remove from the printer it often helps to remove that. Unplug the printer, check with a flashlight, and you'll most likely need tweezers once you find it. You should also be able to roll the paper feeder by hand with it unplugged, if not, check near the gears or at a point where it may block multiple pages from feeding.
I've lost count of how many printers were given to me by owners saying it was broken, and all it was was a tiny peice of paper crumpled up inside.
Please try this and also try cleaning the printer and the paper rollers that it has.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.
My suggestion is to take the printer to the highest floor in your building open a window and see if it can fly. or just use it as a $200 paper weight because after 3 months it has been to the shop 3 times and still is not working they way it should. Bad equipment bad support, and just plain bad product all around.