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Hi, I have a Rolex oyster watch, with a Ultra Prima movement made some time in the 1930s. The watch runs & keeps time well when not being worn, but when being worn it looses time, as much as an hour - two hours a day. the watch was serviced only three months ago & worked fine until now. Same problem existed before the service. Brian. email (brian.r.a@talktalk.net)

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  • brian_r_a Feb 09, 2010

    Hi,
    The watch was taken to a jewelery shop called Stewards in Rayleigh Essex, they said that there repairer was a Rolex trained
    repairer. The repairer then done a service & replaced the winding button which would no longer lock, the replacement button was marked oyster pattern on it &
    that works fine now. Many Thanks Brian.

  • Arturs Kalnins
    Arturs Kalnins May 11, 2010

    First I'd like to know who was servicing the watch? Was it serviced at ROLEX workshop, at ROLEX accredited watch repairers workshop or at independent watch repairers workshop? And where do you live, please?

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All I can say is your watch was not serviced properly or was not tested before returning it to you. You have to have receipt from Stewards. Ring them up and ask for how long is the guarantee on serviced watch? Must be at least for 6 months. Explain them everything you are not happy with and send your watch back to them for re-service. Explain them: if the same thing will happen again, you will ask your money back in full. These are your rights and they will have to repay in case if your watch delivers any faults again. One more thing you can do is to report badly overhauled (means serviced) watch by Rolex accredited watchmaker to Rolex itself. Rolex are very scrupulous about their accredited watchmakers and can penalise this particular person. In some cases watchmaker can even loose his Rolex licence. Here is address if you decide to write them: ROLEX, 19 Saint James's Square, London, SW1Y 4JE. Wish you luck with your watch.

Posted on Feb 11, 2010

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