Question about Brother DCP 165C Compact Color Inkjet Multifunction Printer

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My brother printer dcp-165C can't print black despite cleaning the printheads several times and changing the cartridge. what's wrong?

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Routine maintenance and keeping full ink tanks will prevent this problem, however if you have the problem you can resolve it by doing the following:
1. Clean your print head using denatured alcohol solvent which can be purchased from most hardware stores. If unavailable, use 91% Alcohol (isopropyl alcohol (first aid antiseptic) which is available for less than a dollar at most Walmart pharmacy departments.

*Warning: You may want to use a pair of latex exam gloves as this is a messy process and can stain your fingers.
Time necessary 45-50 minutes
Supplies needed:
Isopropyl Alcohol or denatured alcohol
paper towels
latex gloves
sink, bowls and or basin
can of compressed air
very small screw driver
tablespoon or baby bulb type syringe
warm water

PROCEDURE:
1. Lift print head from printer. It pulls out easily because it is held in with the same down lever that holds the cartridge in place.
2. Put two layers of paper towels in the bottom of a dish to protect sensitive sprayer heads.
3.Put enough solvent in dish to cover the screens on which the cartridges sit when in use.
4. Take the two small screws out that hold the white ceramic piece
5. Gently, pry the ceramic piece back and away , to reveal the underside (No need to pull away the glued points on the sides.)
6. Gently, move head up and down to slosh solvent around it the best as you can. Use a table spoon or syringe to pour solvent over all orifices in the print head, turning it upside down and then back a few times.
7. Use canned air with a plastic straw to blow into and through all orifices, alternately sloshing/swishing and pouring solvent over head (be careful not to touch any of the holes, screens, or sprayer heads with anything)
8. Empty dirty solvent from bowl and replace with paper towels and clean solvent. Soak for approx 10 minutes. Rinse again with clean solvent poured directly on all parts, letting solvent overrun and fall into dish or basin.
9. Gently shake the solvent off the head, take it outside and spray with compressed air into all orifices to clear out and help evaporate any remaining solvent. Let sit on a clean paper towel for approx 20 minutes. (There may be a little ink bleeding out of the head, but once it dries completely it does not present any problems.
10. Reinstall head, cartridges and it will print like a new printer.

SUGGESTION: For many years of problem free printing, keep a double set of ink cartridges, one set full at all times. Whenever a cartridge runs out of ink, replace it IMMEDIATELY, with a new one or a refilled one. This gives the print head no chance to dry out and create clogged heads. Routine maintenance of cleaning the heads every 24 months does wonders for keeping your printer in new condition.

Hope this helps. .

Posted on Feb 08, 2010

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Several probable causes of this.
  1. Your Black is empty and the printer is trying to approximate the Black using the other colours. Check and replace Black.
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I had the same problem with my DCP 165.It simply wouldnt print.The paper was coming out but it was Blank.I had changed all the cartridges so there was no obvious issue with the ink.Then I printed a test page.It printed all the colour blocks except the black.Then i found out from Brother website that it was a problem with cleaning and after seeral cleaning cycles the printer worked fine. STEPS 1>ink management 2>Cleaning 3>Black or colour 4>OK Repeat the above process several times and try printing after that...Hope it works

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The nozzle may be blocked. So take out the colour cartridge and place its nozzle in a bit of water for about 10 mins. Bring it out and dab the nozzle with folded paper. If the tissue is blotted with the three colour it means you have unblocked the nozzle. Try now to print after returning the colour cartridge. You may need to repeat to get good results.

Thank you!!

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Your black printhead is blocked.
The printhead is deep inside the printer and has to be taken out by the expert and cleaned with the help of 'steam' and hot water. This is because not using the printer for a long time. or using low grade refill inks.
Please select new cartridge only if you are inserting a new cartridge or fully refilled cartridge. Otherwise use old cartridge option. Brother printer has a mechanical sensor and not the electronic chip in the ink cartridges.
After inserting the old used cartridge if you choose 'new cart' option it will show the "Full" ink. You can still print from the exhausted ink cart after covering the sensor in the middle by a piece of paper in emergency.

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Must be a friend and a phony problem, that machine doesn't have a printhead you can remove or adhesive on the cartridges, or anything you can clean to improve print quality. I guess the only 2 votes are his own, should also go back to spelling school...

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How can i fix my printer which does not print those that are colored black. my printer is brother dcp-165c. whenever i print a document, the printed output does not show any black ink


there is a strong chance that either the black cartridge has run out and will need replacing or the cartridge itself is blocked. i would first check the manual on the printer for an option to clean the cartridges.

failing this within the software on your PC for the printer there should be an option to clean the cartridges. this should sort the problem out.

if not i would purchase a new cartridge for the printer and replace the one that is in it at present to see if this resolves it.

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Take the printer back to where you got it from and exchane it for another one...

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You'll need to see the manual on how to do a head clean.

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dear sir,

1- replace cartridge
2- HVPS replace
your problem would be solved.

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