Question about Nikon COOLPIX S570 Digital Camera

3 Answers

Lens error shows a 'lens error' message. I have turned it on and off, tried zooming in and out.

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  • richter_emil Feb 08, 2010

    thank you. I tried these suggestions, but nothing worked. Anything else I can do?

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Hi,

Your problem dated 8th Feb 2010 was re-posted today. If it has been already resolved, kindly ignore this message.

Thanks for using FixYa

Posted on Aug 09, 2010

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  • Master
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If the camera has recently been dropped you may have lens damage that's preventing it from powering up. If it hasn't been dropped your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera - which can prevent the full power of the batteries from flowing into the camera. Try this free fix before you do anything else: remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper). Remove any residue that may have fallen into the battery compartment during cleaning, then clean the battery contacts, place the batteries back in the camera and give them a full charge (assuming that you're using rechargeable batteries). This cleaning clears the problem about 80% of the time. It's also possible that the lens zooming mechanism is sticking due to a buildup of sand, dust, etc. To remedy this, try cleaning the area where the lens meets the camera with canned air. If these solutions don't work for you, it may time to replace the batteries, or the camera may have a problem that requires professional repair. BillB

Posted on Feb 08, 2010

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  • Master
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Hi there,

Well lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism or the camera been dropped with the lens extended or the camera has been powered on, but the lens had been blocked preventing its extension or the battery ran down with the lens extended ... you can please follow the below to correct this problem -
Try 1 - Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Try 2 - Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Try 3 - Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Try 4 - Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Try 5 - Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method.
Please post comments if you need more help or information......

Good Luck!!

Thanks

Posted on Feb 08, 2010

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Posted on Jan 02, 2017

cyrylthewolf
  • 143 Answers

SOURCE: Lens error

It definitely does sound like one of a few things:

  • The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes out.
  • The motor or servo that drives the transmission system is failing.
  • There is a physical deformity of the lens architecture itself that is preventing the lens from coming out.
Any of these symptoms is most likely going to be accompanied by a grinding sound. Especially if the gears are somehow stripped. The "puttering" sound be a description that would fit the sound a motor or servo makes when it's trying to cycle itself over but is failing. (Much like a car that is trying to start up, but just won't turn over?) That would definitely be an indication of a motor going bad in the camera.

Either way, this is something you're definitely going to have to refer to Canon's technical support on. If your camera is still under warranty, you're going to have to get them to replace it or at the very least SERVICE it.

I myself will ALWAYS insist on REPLACEMENT. One might argue that the terms of the limited warranty state that they reserve the right to either replace or service the device...

...but TRUE customer service tells a different story. I have NEVER had anything serviced. I have always had replacements. Either I've INSISTED on it or they've just been smart and not even made it an issue by making it their procedure. I get a brand spankin' new device and THEY get a happy customer.

Always keep in mind how much you spent on their product and ENGRAIN that into their heads.

Here's the deal...

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then humor them and "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T buy it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
--------------------------------------------------------------------------------------------------------------
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
--------------------------------------------------------------------------------------------------------------

Good luck with this. Let us know what comes of it. :)

Cyryl

Posted on Nov 17, 2007

  • 1 Answer

SOURCE: fuji finepix A600 camera - Zoom error

I had the same problem turn up after a few weeks. When I used the zoom button, the lens pushed out again and the camera worked normally for that time. I had to go through that procedure every time I turned the camera on.
I then sent it back on warranty and they replaced the lens assembly as well as the mode dial knob etc.
This camera has a 3 year warranty.
good luck...

Posted on Feb 19, 2008

  • 1 Answer

SOURCE: Zoom Error

1. Remove and change out main batteries.
2.Remove back-up battery (Little coin-sized battery), wait 1 minute, re-insert battery. If no change replace back-up battery.

Posted on Apr 15, 2008

  • 1 Answer

SOURCE: hp photosmart r742-lens error

Press the lens till the little doors close but not at all, i just fix it these ways 2 min ago! I SWEAR, just press it with a little hard and cross ur finger =D it work for me!

Posted on Jan 11, 2009

  • 919 Answers

SOURCE: Zoom Error message

The problem you are describing is a problem with a sensor in the lens assembly of the camera. It seems to have failed and needs to be replaced. Following are the instructions to send your camera to Olympus for service.
http://olympusamerica.com/cpg_section/cpg_servicerepair.asp

Olympus will charge a flat rate repair fee for this product if beyond the one year factory warranty or the warranty is voided. The cost is $167.85 plus your local sales tax. This covers parts and labor, factory cleaning and diagnostic check, 6 month warranty and the cost of shipping the product back to you is all included in that price.

Posted on Apr 29, 2009

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