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Paper is loaded; printer says "out of paper." Went through recommended steps such as unplug and clean rubber paper-feed wheels. No luck.

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  • lipmanandrew Feb 08, 2010

    It's an HP Deskjet D2530. These steps don't seem to help; the rollers seem engaged but not moving. Any further ideas?



    Andrew

  • lipmanandrew Feb 08, 2010

    HP printer not working, though paper is loaded, says "paper not loaded." Have tried all measures on HP assistance website.

  • lipmanandrew Feb 08, 2010

    Rear door is shut

  • lipmanandrew Feb 08, 2010

    how might I check it at my house? Thanks, Andrew

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3 Answers

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You might have a dislodged (or worse, broken) paper-out sensor. Usually you'll see a tiny plastic leg at the bottom of the paper tray slot, or over one of the paper-feed rolls.

If you have a parallel printer (unlikely, but for completeness), verify the cable. There is a pin whose purpose is to carry the paper-out signal, and you might have an electrical malfunction there. Quite possible with old and worn-out parallel cables.

Finally, "out of paper" might be a misunderstanding: the printer might be trying to signify that it's out of the "appropriate" paper. For example this would happen if you loaded A4 paper, but tried to print a large-sheet calendar or an envelope-size document. Try clearing the print queue and printing a test page from the printer control panel, if the option is available, or try printing a "known good" document.

Hope this helps, have a nice day

Posted on Feb 08, 2010

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Check the rear door of the printer. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.

Posted on Feb 08, 2010

  • Mohamed Omran Feb 08, 2010

    All inkjet printers from HP has some sort of an optical paper feed sensor. This sensor detects whether there is paper in the paper feed tray or not & reports "out of paper" if it could not detect paper in the tray.
    Check this sensor. It might be either faulty (in which case it will need to be replaced) or need to be cleaned.

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  • 3,278 Answers

Hello, Andrew.

Some issues which could cause "Out of Paper" messages:

  • The paper trays are empty or overloaded.
  • The paper is curled.
  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
  • The paper is too slick for the product.
  • The paper might not be engaged with the feed rollers.
  • The paper-width guide is pressed against the paper stack too tightly.
  • The paper tray is not completely inserted into the product.
  • The paper settings in the print driver do not match the paper loaded in the paper tray.
  • The rubber paper-feed rollers are dusty.
I know that you cleaned the paper-feed rollers, but if none of the other above applies, please provide your brand and model of printer.

Hope this helps.

Posted on Feb 08, 2010

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On Oki 330 have error 380 still showing after paper jam was cleared


Make sure everything is clean. Please refer to your manual for cleaning instructions; or download a new manual at http://www.okidata.com/ .

Below are how to clear a jam instructions:
How to remove jammed paper 28/07/2013
Paper handling is key to Ensure trouble-free printing. However, paper jams sometime Occur.
You can improve feeding and Avoid paper jams in your OKI printer, by following these simple steps:
Loading the Paper: When loading paper, fan the stack of paper before placing it in the tray. This will shake out any paper dust and reduce any static in the paper, two major causes of paper mis-feeds.
- Place the paper in the tray under the tabs.
- Do not fill above the "PAPER FULL" mark.
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Recommended Media: Use paper specified for the printer
When printing on heavy / thick types of paper, it is best to use the manual feed tray at the front of the printer.This will Provide a straighter paper path to Prevent potential paper jams.
Cleaning: Periodically wipe the rubber rollers inside the area That holds the paper tray with a soft cloth.
dust Paper and simple wear may cause these rubber rollers to slip and not feed the paper properly.

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When I send something to print the right hand side of the paper comes out all crumpled up, as if there is something stuck that it can not pass. I have looked in the printer but can't see anything. When...


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1 Answer

Paper is loading crooked and causing a jam


Sounds like there is something that has fallen into the paper feed path. Shutdown printer, unplug power from back of printer, and remove paper. With a flashlight, inspect the area around the paper feed roller for any debris (one time I found a penny lodged on the left side of the roller) that might have fell inside path and for damage to rubber wheels. Ink can build up on rubber wheels causing the paper to misalign. This can be cleaned off with q-tips and 91% Isopropal Alcohol or Dilute. If debris is found and cleaned then reload paper into feed path, make sure paper guide tab is in position against paper source. Plug printer power back in, turn on printer and push the paper feed button. If that doesn't fix problem the only other solution is the replace the paper feed roller or buy another printer. Let me know if this fixes the problem or if you find another issue. Have a Nice Day!

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