I have a WD5000C032-002 external hard drive, when i plug it into my PC (window XP) the USB port finds it and then says the 'HDD is installed and ready to use' and yet the drive is not shown in 'my computer' so i can open or acsess my previuously saved files. How can i get around this problem? Please help
You will need to enable hard drive in disk management.
You can get there by pressing windows logo key and letter R simultaneously. Then on the "Run" window that shows up type "diskmgmt.msc" Your drive should show up there it should have a little triangle with exclamation point or similar. You then right click on it and click on import foreign disk.
Alternatively you can get to disk management window by going to start (windows logo key) --> control panel -- > administrative tools --> computer management --> disk management
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Re: WD 5000GB hard drive problems
Click on Start and then right click on My Computer and then click Manage.
On the Computer Management Window, click on Disk Management and then check if there is any uninitialized partition or drive. If you see any such drive, then right click the drive and initialize the drive.
If am not sure but once you do that, you may or may not lose the data.
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Yes you will lose all files when you format. If you want to save your files but cannot open Windows on your computer then remove the hard drive from your computer and connect this hard drive into an USB hard drive adapter. Plug this adapter and hard drive into the USB port of a working computer, this computer will see this as an external storage device, you can then open the folders on this drive and copy/backup the various folders and files. After you have copied/backup your files, you can install the hard drive back into your computer to format and reinstall Windows.
Try reinstalling your USB port drivers
you may want to cut and paste this, then print it as it may involve a forced shutdown of your PC and you wont see the text.
firstly unplug your external USB hard drive
assuming you are using windows
right click my computer
left click properties
click on hardware tab
click device manager button
click the little + next to Universal serial bus
right click all the child devices below this such as generic USB hub
intel (r) blah blah ICH7 blah blah
USB root hub
and systematically click uninstall
if you are using a USB mouse there is a chance at some point doing this, it will stop working temporarily.
restart the computer with a shutdown if possible, if not press and hold your power button till it shuts off.
it should automatically find your USB ports and reinstall the drivers.
then when its finished (can take 5 minutes wait until your confident its not got more (found new hardware) popups.
insert your USB hard drive, this time I'm sure it will find it.
if not and you simply must get the data, open the USB hard disk. you will find a standard SATA hard disk inside, connect it to a spare SATA port and power cable inside your PC
Hope this helps
Which Operating system are you currently using? By default XP/Vista/7 should have generic drivers sufficient for using the device as external storage, To Check and make sure the drive is being properly recognized simply double click on the "My Computer" icon on your desktop if using windows XP. Or in Vista/Windows 7, click on the Start Button and then scroll over to Computer and Click. the hard drive should be listed in there. Take note of the drive letter . If you'd like to save items to it simply save to the new drive ( when within the program of your choice, Word, Windows Media Player etc ) by selecting the new drive in the "Save To" Window. ( Be Default most windows systems should store all information on the C:\ Drive ) your new external drive should be listed with a different letter ( F:\ G:\ etc )
This would only normally be the case in windows 98 or earlier computers.
Normally windows XP and above would find this and install without any issue.
If you have XP or greater then you ihave other problems
Window 98 may not fully support your flash drive or at least may work very slowly.
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port 6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE. Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason. Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care. This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it. You should also do this to cheack the drives connections are not bad inside the enclosure
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear. Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
This means that although your hard drive is capable of handling usb 2.0 speeds, your PC has the older USB ports or if your PC has USB 2.0 ports, you don't have USB 2.0 drivers installed. You will most likely find USB 2.0 drivers from your motherboard manufacturers website.