Question about Computers & Internet

2 Answers

WD 5000GB hard drive problems

I have a WD5000C032-002 external hard drive, when i plug it into my PC (window XP) the USB port finds it and then says the 'HDD is installed and ready to use' and yet the drive is not shown in 'my computer' so i can open or acsess my previuously saved files.
How can i get around this problem? Please help

Posted by on

  • 1 more comment 
  • frankie64 Feb 22, 2008

    Thanks for such a quick reply but i still have the problem as

    my drive doesn't show in the disk management, as you have ask me to find.

    It is however listed under device manager / disk dives / WD

    and it tells me the device is working properly

    have you any ideas ?

  • frankie64 Feb 22, 2008


    I also tried it on my laptop and it has the same problem.

  • frankie64 Feb 22, 2008


    Both my PC and laptop run Wnidows XP.


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 34 Answers

You will need to enable hard drive in disk management.

You can get there by pressing windows logo key and letter R simultaneously. Then on the "Run" window that shows up type "diskmgmt.msc" Your drive should show up there it should have a little triangle with exclamation point or similar. You then right click on it and click on import foreign disk.

Alternatively you can get to disk management window by going to start (windows logo key) --> control panel -- > administrative tools --> computer management --> disk management

Posted on Feb 22, 2008

  • 1 more comment 
  • Macrin Sosa
    Macrin Sosa Feb 22, 2008

    hmm.. have you tried connecting it to another pc ?

  • Macrin Sosa
    Macrin Sosa Feb 22, 2008

    hmm.. did you happen to be using an apple mac pc to save the files that are currently on the hard drive ?

    or have you always been using windows pc(s)?

    The reason i ask it because the hard drive may be using a different file system

  • Macrin Sosa
    Macrin Sosa Feb 22, 2008

    Have you updated your windows xp with the latest updates using windows update ?

    if not

    it may be a faulty usb cable / hard drive enclosure


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 80 Answers

Click on Start and then right click on My Computer and then click Manage.
On the Computer Management Window, click on Disk Management and then check if there is any uninitialized partition or drive. If you see any such drive, then right click the drive and initialize the drive.
If am not sure but once you do that, you may or may not lose the data.

Posted on Feb 22, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Will i loose pictures & other files if i format my pc

Yes you will lose all files when you format.
If you want to save your files but cannot open Windows on your computer then remove the hard drive from your computer and connect this hard drive into an USB hard drive adapter. Plug this adapter and hard drive into the USB port of a working computer, this computer will see this as an external storage device, you can then open the folders on this drive and copy/backup the various folders and files.
After you have copied/backup your files, you can install the hard drive back into your computer to format and reinstall Windows.

Feb 06, 2012 | Lenovo Computers & Internet

1 Answer

I have a Dell Inspiron 570 with AMD Anthlon II x 4 630 Processor, x64 based PC, with 1tb hard drive. I have had nothing but problems with it since the day I brought it home 9months ago. The most recent...

Try reinstalling your USB port drivers
you may want to cut and paste this, then print it as it may involve a forced shutdown of your PC and you wont see the text.

from here--------------------------------------------------------------------

firstly unplug your external USB hard drive

assuming you are using windows
right click my computer
left click properties
click on hardware tab
click device manager button click the little + next to Universal serial bus
right click all the child devices below this such as generic USB hub intel (r) blah blah ICH7 blah blah USB root hub
and systematically click uninstall
if you are using a USB mouse there is a chance at some point doing this, it will stop working temporarily.
restart the computer with a shutdown if possible, if not press and hold your power button till it shuts off.
it should automatically find your USB ports and reinstall the drivers.
then when its finished (can take 5 minutes wait until your confident its not got more (found new hardware) popups.
insert your USB hard drive, this time I'm sure it will find it.
if not and you simply must get the data, open the USB hard disk. you will find a standard SATA hard disk inside, connect it to a spare SATA port and power cable inside your PC
Hope this helps

Mar 20, 2011 | Dell Computers & Internet

2 Answers

How do i get my computer to use my external hard drive which i just installed

Which Operating system are you currently using? By default XP/Vista/7 should have generic drivers sufficient for using the device as external storage, To Check and make sure the drive is being properly recognized simply double click on the "My Computer" icon on your desktop if using windows XP. Or in Vista/Windows 7, click on the Start Button and then scroll over to Computer and Click. the hard drive should be listed in there. Take note of the drive letter . If you'd like to save items to it simply save to the new drive ( when within the program of your choice, Word, Windows Media Player etc ) by selecting the new drive in the "Save To" Window. ( Be Default most windows systems should store all information on the C:\ Drive ) your new external drive should be listed with a different letter ( F:\ G:\ etc )

Dec 13, 2009 | Computers & Internet

1 Answer

Traveler stick 4 gb plug it in and it said i need drivers

This would only normally be the case in windows 98 or earlier computers.

Normally windows XP and above would find this and install without any issue.

If you have XP or greater then you ihave other problems
Window 98 may not fully support your flash drive or at least may work very slowly.

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Oct 08, 2009 | Computers & Internet

1 Answer

WD Elements external hard drive not recognized/can't be found

ur vista version has a problem with usb portable devices so either u have to upgrade ur vista to the latest on or install windows 7 or down grade ur laptop and install windows xp

Jul 27, 2009 | Computers & Internet

1 Answer

Sony Vaio USB ports not recognised by XP

It is common problem on most of the PC USB ports does not recognise external hardware.It is mainly due to lack power supplied by the USB Ports..You can try with Old Pentium4 maschines.IT Reads well..

Another thing dont use extension ports to plug external HDD..always use backside on board ports.\

IF it helps rate me

Jun 25, 2009 | Sony VAIO Digital Studio PCV-RX560 PC...

1 Answer

Device driver problem in Windows XP using a USB 2.0 device on a laptop with USB 1.1 controllers

Disable the USB 1.1 on-board option from the motherboard and install a 2 or 4 port USB 2.0 PCI/ISA card.

These cards are quite cheap these days and will do the trick rather than replacing the more expensive back up external hard drive ESATA/USB 2.0 hard drive.

Apr 14, 2009 | Computers & Internet

1 Answer

I have a freecom 400gb external hard drive plugged in to my usb 2.0 port when i turn it on i get a message saying it will perform faster if its plugged into a usb 2.0 port any ideas

This means that although your hard drive is capable of handling usb 2.0 speeds, your PC has the older USB ports or if your PC has USB 2.0 ports, you don't have USB 2.0 drivers installed. You will most likely find USB 2.0 drivers from your motherboard manufacturers website.

Dec 05, 2008 | Computers & Internet

1 Answer

Bought extrenal hard drive WD

Right click on my computer.

Choose manage.

Then choose disk mangement.

Then you will probably have to assign it a drive letter.

Aug 11, 2008 | Computers & Internet

1 Answer

I am trying to install a WD 250GB Passort V2 External USB 2.0 - 2-50" Portable Hard Drive but unfortunately my Windows XP doesn't want to know it. I have had it just over a week now and when I first...

Did you try a different usb port? is the cable plugged in correctly? check device manager and monitor it once the ext. hdd is plugged and report back with the result plz.

Jun 16, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

692 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

98879 Answers

David Payne
David Payne

Level 3 Expert

14089 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides